Kmart Has Forgotten Who Keeps Them Going
Say No To Kmart
A review of Kmart
I have shopped at Kmart for years.
As of late, I have lost a lot of respect for their methods of doing business and it has come to a “head” in a recent encounter that has forced me to make a vow to never shop again at this large retail outlet.
This also includes not shopping at any Sears since Kmart purchased that large corporation too.
Why am I writing this review?
The first answer to that question is that I promised their incompetent customer service team that I would do so.
I recognized an attitude of “Oh well,” so I will show them how it works.
The fact is, when you do business correctly, customers will tell some of their friends and family, but when you mange your business improperly, some of us will tell the whole world.
I live in Puerto Rico.
Puerto Rico is not a third world country and as a matter of fact, Puerto Rico is a territory of the United States. We have many Kmart and Sears stores.
I must admit that I often find that prices are good in Kmart, but I also have discovered that when you are getting your items scanned at the cash register, you must watch closely.
I cannot count the amount of instances where I was overcharged and had to wait for periods of time so an employee could go to the shelf and return to tell the attendant that the customer was right. At that point, it would be another wait for a manager to come to the cash register to override the price scanned.
These things were frustrating, but we lived with them.
And, I just have to question, why does Kmart have 24 cash registers but only 2 of those registers are being used at any given time? This holds true even when 30 people are standing in each line.
Even with these issues, we still shopped at Kmart and also Sears for some items.
We were looking for those sets of TV wooden fold-out tray stands.
I was online and found a good set at, of all places, Kmart.com.
I saw the opportunity to purchase them online and pick them up at our local Kmart store which is in the Carolina, Puerto Rico Los Colobos shopping center.
I entered my debit card and the money was deleted from my bank account immediately. The system said it may be 1 to 2 hours before I would be contacted to pick the item up.
and waited some more.
4 hours later, I called the store and discovered they had no record of it.
But, I had an email and after a lot of frustrating talk with customer service, I was told I should come to the store and they would make it right.
Kmart customer service
The first person I encountered at the customer service acted dumbfounded. After approximately 20 minutes the person I had spoke with on the phone came to the front and I showed her the email. She was confused as to why, and another manager was called.
Another 20 minutes and I had to show her the email and she said she would have to call the main location. Off she went.
Now I am not exaggerating.
I waited at the front of that Kmart store for 1 hour and 13 minutes when the first customer service rep came holding a phone. She said the main location had to verify my credit card info. I asked why they took the money out already, but I went along with the phone verification believing all would be well and I would get my item.
After being asked a series of questions, the person on the phone said, “Okay, it is verified and we will contact you within 24 hours to pick up your item.”
I blew my gasket
Enough was enough!!
I told the person on the phone that they had already taken my money from my account and I drove several miles to this store and waited 2+ hours to receive the worst customer service I have ever seen.
I want what I paid for now or my money back!
It is protocol sir… she said.
“Hmmm, put my money back on my card,” I said.
She said, “Could you say that again?”
Loud enough that people all throughout the Kmart store could hear, I shouted, “Cancel my order and give me my money back. I will never shop at Kmart ever again!”
She said okay.
As of this point the money is still not on my card.
They can take money immediately without delivering product but when they owe you money…
I am asking
Sorry for all you people that work at Sears and Kmart, but I am asking for an all-out boycott of this retail ripoff store.
Just say no to Kmart!
Kmart Customer Service Poll
Have you had problems with Kmart or Sears customer service
Have you had issues at Kmart?
Let's hear them.
Please put all your comments below.
And, I am sending this article to Kmart and Sears corporate offices.
The customer should come first, but it doesn't work that way at Kmart.
This content is accurate and true to the best of the author’s knowledge and is not meant to substitute for formal and individualized advice from a qualified professional.
© 2016 Greg Boudonck