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Kmart Has Forgotten Who Keeps Them Going

Updated on December 17, 2016

The Customer

Say No To Kmart

Los Colobos, Puerto Rico Kmart
Los Colobos, Puerto Rico Kmart | Source

A review of Kmart

I have shopped at Kmart for years.

As of late, I have lost a lot of respect for their methods of doing business and it has come to a “head” in a recent encounter that has forced me to make a vow to never shop again at this large retail outlet.

This also includes not shopping at any Sears since Kmart purchased that large corporation too.

Why am I writing this review?

The first answer to that question is that I promised their incompetent customer service team that I would do so.

I recognized an attitude of “Oh well,” so I will show them how it works.

The fact is, when you do business correctly, customers will tell some of their friends and family, but when you mange your business improperly, some of us will tell the whole world.

The beginning

I live in Puerto Rico.

Puerto Rico is not a third world country and as a matter of fact, Puerto Rico is a territory of the United States. We have many Kmart and Sears stores.

I must admit that I often find that prices are good in Kmart, but I also have discovered that when you are getting your items scanned at the cash register, you must watch closely.

I cannot count the amount of instances where I was overcharged and had to wait for periods of time so an employee could go to the shelf and return to tell the attendant that the customer was right. At that point, it would be another wait for a manager to come to the cash register to override the price scanned.

These things were frustrating, but we lived with them.

And, I just have to question, why does Kmart have 24 cash registers but only 2 of those registers are being used at any given time? This holds true even when 30 people are standing in each line.

But still

Even with these issues, we still shopped at Kmart and also Sears for some items.

Until…

John, Paul, George and Ringo Know

Yesterday

We were looking for those sets of TV wooden fold-out tray stands.

I was online and found a good set at, of all places, Kmart.com.

I saw the opportunity to purchase them online and pick them up at our local Kmart store which is in the Carolina, Puerto Rico Los Colobos shopping center.

I entered my debit card and the money was deleted from my bank account immediately. The system said it may be 1 to 2 hours before I would be contacted to pick the item up.

Cool!!

I waited….

Waited……

and waited some more.

4 hours later, I called the store and discovered they had no record of it.

But, I had an email and after a lot of frustrating talk with customer service, I was told I should come to the store and they would make it right.

Kmart customer service

The first person I encountered at the customer service acted dumbfounded. After approximately 20 minutes the person I had spoke with on the phone came to the front and I showed her the email. She was confused as to why, and another manager was called.

Another 20 minutes and I had to show her the email and she said she would have to call the main location. Off she went.

Now I am not exaggerating.

I waited at the front of that Kmart store for 1 hour and 13 minutes when the first customer service rep came holding a phone. She said the main location had to verify my credit card info. I asked why they took the money out already, but I went along with the phone verification believing all would be well and I would get my item.

After being asked a series of questions, the person on the phone said, “Okay, it is verified and we will contact you within 24 hours to pick up your item.”

I blew my gasket

Enough was enough!!

I told the person on the phone that they had already taken my money from my account and I drove several miles to this store and waited 2+ hours to receive the worst customer service I have ever seen.

I want what I paid for now or my money back!

It is protocol sir… she said.

“Hmmm, put my money back on my card,” I said.

She said, “Could you say that again?”

Loud enough that people all throughout the Kmart store could hear, I shouted, “Cancel my order and give me my money back. I will never shop at Kmart ever again!”

She said okay.

But…

As of this point the money is still not on my card.

They can take money immediately without delivering product but when they owe you money…

Well.

I am asking

Sorry for all you people that work at Sears and Kmart, but I am asking for an all-out boycott of this retail ripoff store.

Just say no to Kmart!

Kmart Customer Service Poll

Have you had problems with Kmart or Sears customer service

See results

Conclusion

Have you had issues at Kmart?

Let's hear them.

Please put all your comments below.

And, I am sending this article to Kmart and Sears corporate offices.

The customer should come first, but it doesn't work that way at Kmart.

© 2016 Greg Boudonck

Comments

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    • Froggy213 profile image
      Author

      Greg Boudonck 7 months ago from On A Mountain In Puerto Rico

      I am still waiting for my money.

      Thanks for your views Ms Dora.

      I believe companies need to be more proactive with their customer service to guarantee it runs in a competent manner.

      Yes, there are some who do well, but the numbers are shrinking.

    • MsDora profile image

      Dora Isaac Weithers 8 months ago from The Caribbean

      Froggy, I hope that you get the issue solved: either your money back or the goods you purchased. Either way, the store will still be at fault, because of incompetence in customer service.

      Customer service blunders like those described here can be frustrating, but I doubt whether the careless customer service agents would be that careless if they owned the business. Many of them just don't care, and it is unfortunate that the businesses which hire them have to suffer because of them.

      That said, I want to register appreciation for those who do a good job.

    • Froggy213 profile image
      Author

      Greg Boudonck 8 months ago from On A Mountain In Puerto Rico

      While I do agree that many customer service programs are terrible, I won't say all. Some businesses do put a strong emphasis on customer service, but very few. I also believe that is the primary reason so many of these companies are going under.

      Thanks for your input Bro.

    • Dont Taze Me Bro profile image

      Banned cause of pissants promisem and deantraylor 8 months ago from TWO OF THE MANY LYING LIB CRYBABIES OF HUB PAGES

      You know, when it comes to customer service, I don't care if it is K-mart, sears, satellite TV, cable TV, cell phones, pharmacy, doctors or anything you try to purchase over the phone or the internet CUSTOMER SERVICE SUCKS EVERYWHERE. Your questions are never answered and no one knows how to correct any problem whatsoever, all they do is give canned answers even after putting you on hold forever. The CSAs when they can't find a solution to an issue say they will call back and never do. Then they want you to take a survey on how well (actually winds up how terribly) they did.

      I've experienced this sort of thing for over ten years now, honestly with every encounter I have had with ANY kind of customer service and although I can be demanding it's not me, I purposely exercise every ounce of patience I have and they still push me over the limit. They just don't know what they are doing, aren't trained or just don't care anymore.

      Anytime I have a problem now I immediately ask to speak to a supervisor or no one at all. That's the only way I am assured of getting answers and even then the CSAs do everything in their power to avoid sending you up the line - then I just say without giving any details, I'm reporting this situation to the police as harassment by your company - that works. :-o

    • Froggy213 profile image
      Author

      Greg Boudonck 8 months ago from On A Mountain In Puerto Rico

      Duly noted Eric.

      You are so right, we need to stick with American made items.

    • Ericdierker profile image

      Eric Dierker 8 months ago from Spring Valley, CA. U.S.A.

      Please add to this the headache I get from the lighting in there. And being in such a business I can tell you that they fully skimp on physical security. I don't care about theft, but I do not let my wife go there -- in one isle she may be all alone for ten minutes at a time. And that brings us to an issue we all must face at sometime,,, buying Chinese stuff. I prefer stuff made by adults who are not constantly exposed to bad things in the environment.