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Know How to Choose the Right Phone System in 5 Easy Ways

Updated on September 14, 2015

For small business owners, getting started is just half the battle. Choosing the elements to make the business work is the other half. One of these elements is the phone system as it facilitates communication between you, your clients, and employees.

So how does one choose a phone system? Is there a cookie cutter mold for everyone? In order to make it easier for you, we’ve come up with things to consider before making your choice.


Since you are just starting your enterprise, the budget is always a good thing to consider. How much are you willing to spend? And what for? Will you be financially ready in case you need to go overboard?

What kind of system to use?

If your business is just starting and is still very manageable, then the more traditional phone system may work for you (incoming/outgoing local calls). Do note that as a dedicated service, the line cannot be utilised for anything else aside from calls. You can always opt for something more ‘advanced’ such as having VoIP (Voice over Internet Protocol) – giving you clearer, crisper calls compared to that made over traditional copper networks.

Business VOIP
Business VOIP | Source

What are your needs?

When choosing a phone system, look into what features it can provide and ask if you need those features. To be sure, it’s always a good idea to list down the needs and look at the features for you to analyse and compare them side by side. Test them too to determine how user-friendly it is. After all, we want to help speed up things and not slow them down with cumbersome features that you don’t need.

Is it flexible?

With everything being more dynamic these days, your systems have to adjust to how your business is being run. The same goes true for phone systems. Does it have work from home or work from outside the office options? Does it let you easily add on features or services as you add more employees and vice versa?

Knowledge is key

Always do your research. You can ask for referrals from people you know who are in the business – particularly in a similar industry to see how the system works in real time. Likewise, consulting with your trusted service provider is also a good move as they can explain how things works and let you go around the technicalities with ease. You can also take a good look at payment schemes, plan set up, etc.

Remember, as a startup, your aim is go up so investing in the right assets can really go a long way in helping your business succeed.


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