Mid-Term Study Guide

Study Guide Mid-Term

Operations Management 300

Fall 2011

We have covered a wide spectrum of topics in the first half of Operations Management 300.

In the Mid-Term Exam you are responsible for knowing the definitions of each chapter title and main points. I.e. What is the name of the chapter; what is the definition of the main topics in that chapter?

Every item on the test was covered in the class in a Power Point. Often the subject was further explored in a video or group discussion.

However, there are many questions where you will need to extrapolate an answer from your familiarity of the definitions and understanding of the applications of the topics.

Do review the following:

Order qualifier/winner

Triple Bottom Line

Core Competency

Eco design

6 Phases of Product Design

Economies of Scale Points

Out-sourcing

Three types of processes (serial, parallel, and logistics) and where they are used

Hybrid, make-to-order

Blocking, buffering, starving, bottleneck

Little’s law

Term Cycle Time

Job Design Decision Points

Disadvantages and advantages of specialization of labor

Organization of production processes

Typical retail and office lay-outs

Poka-yoke

Service triangle and relationships within

How are services classified?

Waiting line problems

Queuing: Waiting line infinite and finite definitions and demonstrations

Important and essential factors in health care and hospitals

TQM (focus in TQM is?)

Six-Sigma

ISO

Malcolm Baldridge

Break-even analysis math

NOTE: THERE IS NO CLASS THE DAY OF THE MID-TERM. TAKE THE MID-TERM ON A RELIABLE COMPUTER IN A QUIET 'TEST-ERGONOMIC' PLACE!

I WILL NOT BE IN THE CLASSROOM THE DAY OF THE TEST!!!

(I will be monitoring the test on-line.)