Minnesota Musing: Ordering Ice Cubes From eBay
Ordering from Ebay
Before I start this, I should make sure that people are not selling ice cubes on eBay. I don't want to ruin someone's family venture.
I am relieved to report that you can purchase ice cube molds, fake plastic ice, bags for ice cubes, but, thankfully, no ice cubes.
Before you read this, be aware that I will be slightly sarcastic, so if you enjoy sarcasm, read on. If you are offended by sarcasm, perhaps you should close your computer now and go do something else.
Bad Experience Vs. Good Experience
You know, I had a bad experience this last month with eBay. I ordered a 3 piece set of lawn mower blades, and, by the time the package got to my house, the box had ripped open and one of the blades fell out.
I know that there were 3 to start with, since the seller bluntly told me that he had shipped three and to complain to the post office.
It ended up, that I contacted my post office. The post office gave me instructions on contacting the Postal Service webpage online. Going to their page wasn't hard to do. I had to create an account. I had to log in. Then, I had to file a complaint form.
That was the hard part. I had a complaint. The online form wasn't reasonable. First of all, my package was received by me. So, the online form kept hanging up, since the US Post Office's job had been completed, according to itself.
Calling the Post Office
I ended up calling the post office customer service phone number. I declined to take their five minute survey after my service call.
I had to call the number several times, since, again the tracking system believed me to be a satisfied postal consumer, but, again, I was not.
I ended up getting a real person. I cannot tell you how many times I confused their computer, to the point where it almost told me I was a very stupid customer and they'd get someone to help me out. Thank you!
Postal Service Customer Service
The postal service customer service person was very reasonable. She filed a claim and then, told me that I needed to contact the seller, that perhaps he could send a 3rd blade once again and the post office would refund his money.
There was insurance on it.
Well, by this point, the ebay seller was not in the mood to do any deals with me. I, was also not in a very reasonable frame of mind to deal with them, either.
Back to eBay Resolutions
I went back into my ebay emails and there was a help desk link for giving the matter to ebay to resolve.
They informed me that they'd reach a decision about this incomplete shipment within 48 hours. I waited and received an email that advised me to return the shipment that I received, and once it reached the customer, via tracking number information, I would be issued a refund. The eBay resolutions service issued me a label to put on the package and a packing sheet to enclose. I wrapped the blades up in plastic, so they wouldn't move around, and wrapped cardboard about the original box, and duct taped every possible spot on the box. It wasn't coming open. I placed some clear plastic over the label, so that it wouldn't get smeared in any inclement weather.
Back into my mailbox it went. The flag went up, the carrier came, and the box was gone. A few days later, I received a notification that my package was received and a refund was issued.
Ready for my Sarcastic Musing?
Here it comes:
Let's suppose that I did order some ice cubes from ebay. Can you imagine? Picture this, my feedback for the seller:
- - Package received in poor quality. Not the rich, robust cubes shown in the picture, and they were packed in some clear fluid. - - Will not deal with seller again.