ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

Online Seller toolkit

Updated on July 14, 2010


If your an online seller, then you already know all the potential rewards you can achieve.

If your an online seller you will com across some problems that will cause you late night headaches. I have added a list of ideas here, and how to be prepared for these headaches.

Removing Negative Feedback

If a buyer has left you a negative feedback, an you want to get it removed, then follow these steps. Your buyer will remove the negative feedback, this has worked for me many times.

Find out exactly what has happened to the buyer.

Send the buyer an email, and acknowledge that there has been a mistake made with their order. Apologize for this, and make sure you tell them that this mistake, has been accidentally caused by you directly.

Let them know that there is lots of positive feedback left, and this is really what you are about.

Ask them for the help in getting things resolved as you don't want them to feel unhappy about how much you let them down. Tell your customer exactly that, and be sincere about it.

After you reply has come from the customer, they will already start to see that customer service is important.

Give them a freebie, or a little refund discount to even things up for your customer.

As you propose this to your customer, ask them polity to remove the negative as long as they are happy that you have resolved things with them fairly.

Your customer will feel satisfied that you have made a special effort just for them, and remove the negative.

Credit Cards at the Ready

If you an online seller with any amount of experience, you will probably find our that occasionally you will lose your online account for whatever reason. I'm not talking about the scammers, i mean the genuine sellers who make a living from selling online.

Always have a set of blank prepaid visa cards at the ready as these are you weapons for new registrations on any online market place. 

Bank accounts at the ready

Same idea as the credit card. If you suddenly find yourself having to uproot your online real estate, then with a new credit card, and a new bank account you can easily get things up and running.

Your own Website

Setup and run as your main business a website.

You can sell on amazon, ebay or other online marketplaces. Make sure that your customers you recieve those these marketplaces are referred BACK to your website for future purchases.

Think of amazon and ebay, as your MARKETING channels. This way if you have problems with the seller accounts, then its your marketing which is affected and not your business directly.

Do this with a discount voucher of anything up to the cost that you have to pay for seller fees.

It will still be cheaper to have your customers buy through your site, and this way you can happily deal with these customers without having a negative feedback barrel held over your head.


    0 of 8192 characters used
    Post Comment

    No comments yet.


    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at:

    Show Details
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the or domains, for performance and efficiency reasons. (Privacy Policy)
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)
    ClickscoThis is a data management platform studying reader behavior (Privacy Policy)