ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

Performance Goals for a Receptionist to Accomplish Yearly

Updated on July 9, 2011

Every business benefits if someone with a friendly smile and pleasant personality greets its customers. A receptionist is such an employee. When a new client walks into the office, often the receptionist is the first person the new client sees. The receptionist might offer the customer a cup of coffee and hold a friendly conversation with him until the boss is available. The receptionist keeps the office friendly and the business files organized.


Greeting Customers

Improving performance skills in greeting a customer is an important goal. It is also important to present a business in a professional and organized manner. This can make the customer feel comfortable with a business’s competency. Customers may come and leave an office quickly at the start of a year, not positive they are dealing with professionalism. If by year's end the customer stays and chats jokingly with the receptionist, and seems sure all is in order, then her social skills have improved.


Phone Skills

Performance skills in speaking with customers on the phone are important. Learning to speak more clearly and distinctly in a friendly manner is always an asset to a receptionist’s job position. Improving her techniques in using the hold function so a customer does not feel avoided, aids in success with the customer. A receptionist may have to repeat herself, and place customers on hold, several times at the start of a year. If by year’s end the phone conversations flow quickly and smoothly, then her phone skills have improved.


Handling Office Mail

Improvement in mail handling is an important goal to achieve. Sorting the mail by date, and distributed it correctly, aids in a business’s timely task accomplishment. Getting it to the mail-room in time to go to the post office ensures timely delivery to outside customers. A receptionist may have to track down undelivered contracts at the start of a year. If by year’s end contracts are on desks and in mailboxes in a timely manner, then her mail handling skills have improved.



Maintaining Files

Maintaining the office files is an important part of a receptionist's job. Organizing office documents with computer programs and in filing systems is necessary to keep a growing business running smoothly. It is also important for her to understand the company’s documents when reading them, as this can aid in an office manager doing his job faster. A receptionist may take excessive time searching for a file, then have to ask her boss its meaning. If by year’s end if she can find a file and understand it immediately, then her productive filing abilities have improved


Comments

    0 of 8192 characters used
    Post Comment

    No comments yet.

    working

    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, hubpages.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: https://hubpages.com/privacy-policy#gdpr

    Show Details
    Necessary
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
    Features
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Marketing
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Statistics
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)