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The Job of a Telemarketer
We have all experienced those uninvited calls at all hours of the day. Sometimes they just don't stop calling. Caller ID is great, but it still doesn't stop the calls from coming in. You have been interrupted at dinner, or you had a conversation on the phone and heard that continuous beeping on the other line. You stop what you are doing just to find that it is no one other than the pesky telemarketer. You either kindly decline the offer he or she is giving you or you rudely say a few words and hang up. Either way, you probably walk away from the call saying something like, " I wish those people would just stop calling me".
Who are "those people" anyway? In many cases, it seems to be the relentless smooth talking sales person who just won't take no for an answer. It's the dishonest money hungry con artist who is out to take your money just to leave you with some worthless service or piece of garbage you never needed in the first place. This was my point of view until I found myself taking a telemarketer position on a few different occasions. In each situation, I was never successful. I have to say it was one of the hardest jobs I have ever had. It takes a thick skin to get on the phone every day, talk to complete strangers and get a daily dose of rejection. When there are no other job prospects, bills are coming in, and your family is depending on you, it sounds like opportunity. Potential commission is better than no income. The voice on the other end of the phone who is giving opportunity a shot could be:
- The single parent or sole provider trying to support his or her family
- The college student needing a job with flexible hours to help with living expenses
- The individual wanting to have a professional career that doesn't require a college education
- The elderly person needing extra money to supplement a fixed income
- The high school student taking a summer job
Expectations of the Job
The telemarketer is sometimes paid by the hour and required to schedule an appointment with a sales representative. Why someone would agree to that kind of work, "I do not understand". That is the hardest part of the job with little reward at the end. In other cases, they are paid commission only and trying to build a "business" as an independent contractor. The employer or the company being represented paints this wonderful picture of a rewarding career with potential to grow with the company and make unlimited income. They set sales goals and offer extra incentives if you meet those goals. If you don't meet them or their expectations, you get dropped. You put hours of time and stress into a job with no guarantee of a paycheck at the end of the week. It may be a realtor, insurance agent or a new small business offering some kind of home service using telemarketing to jump start his or her business. Many products and services are probably useful or great deals, but it's all about trust.
Have you ever had to take a telemarketing job?
How did your telemarketing job make you feel?
Handling the Calls
As technology improves and laws to protect consumers increase, it is getting easier to avoid telemarketers altogether. First, screen your calls on Caller ID if you have that option. However, if a call gets through to you, there are ways to handle those calls. If you say hello and there is a pause of silence, it is most likely a telemarketer. Hang up immediately! If it is too late, respectfully ask them to put you on their "Do Not Call" list. If they do not listen to your request, say, "Good-bye" and hang up. The best way to protect yourself from telemarketing calls is to register your phone number on the National Do Not Call List.
Consumers National Do Not Call List
- National Do Not Call Registry
If you receive a telemarketer call after 31 days of being on the list, you can file a complaint. Sellers and telemarketers can subscribe to avoid calling registered phone numbers.