ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

Prolific Leadership: How the Power of One Makes a Career Impact

Updated on July 6, 2018
april holland profile image

April Savage is an Author; an advocate of Literacy, Dyslexia awareness and Entrepreneurship

I Wanted to Quit before a Leader Showed Up

We've all been there. The time after work when you get a few moments to breathe, and think about your day. What could I have done better? Why did I do that? How do I fix this? Oh God I don't want to go back, help!

I was there. I started out a customer service representative (CSR), doing collection calls and taking payments from customers in person. Started out okay, some days were crazier than others. But it all had one thing in common: Our customer service sucked, the manager was absent half the time or farting around on his computer, and his croanie assistant had a hot temper and liked to throw tantrums.

A month earlier I had just walked away from a potential career as a Cosmetologist with a state masters license. Honestly, I was tired of making pennies and straight commission. I needed something more. I needed steady pay with insurance and benefits, paid time off. You get the picture.

I found all of those things, with bad management to boot. I listened to the customers comments about the company I worked for over the phone, and experienced not so stellar service from the other representatives there toward the customers. I started feeling ashamed of the company and despised the management.

I saw them as incompetent and started searching for other employment. You have to realize that if you work for a company treating customers like crap, eventually, customers will associate you with those ethics regardless if you are customer-centric or not. Sorry, but that's how it goes.

I went home one evening and sat on the porch and contemplated my job choices at that time. You see, if you aren't happy with your job, you call it that: It's just a job. But, if you are passionate about doing something for the company you work for and believe in it, you call it: This is my career.

That next week the manager was fired. In less than three months, with the new leader we turned that store around the increased our customer scores to the highest in the region. Delinquency fell because of the training and tactics he taught us to use in negotiating payments with customers. It worked. He became my mentor, making impacts in my life and those around me who was hungry for insight and leadership.

If I put all my journals together of every single job I have ever worked, the ups and downs, I would probably laugh at myself. What was I thinking? Like the career example above, some of them would make me cry because a part of who I became professionally was ingrained into me from those early years at that particular employment. Sure I made mistakes, but I had a leader who taught me that mistakes are just opportunities to do it better next time.

The jobs you remember frustrated the crap out of you leave a bad taste in your mouth, and bitter memories. But the ones that put an effort into you to help make you a better person, you never forget. There are professional lessons in all of them.

The ones I had in which a powerful leader left an impact on my life, still to this day, resonates with me.

"You must be the change you wish to see in the world."- Mahatma Gandi

In every good leader I experienced first hand, there were always three qualities that made impacts. Not just with me, but with customer service and complicated issues. A good leader should leave positive impacts not just on customers, but with their team too.

"Leaders become great not because of their power but, because of their ability to empower others." -John Maxwell

From my professional experience, these three qualities are what have left a forging impact in my career from leaders that genuinely cared about me, my family and my own professional development. Keep reading to see for yourself.

Leadership is different than being a manager. Leaders leave an impact all on their own, empower their teams and encourage to be better
Leadership is different than being a manager. Leaders leave an impact all on their own, empower their teams and encourage to be better | Source

"Great leaders find ways to connect with their people and help them fulfill their potential."

— Steven J. Stowell

3 Top Qualities of Leaders

1. Empathy: The ability to understand and share the feelings of another (Mirriam-Webster)

2. Listen: The act of listening, how the brain processes what you hear.

3. Lead: The initiative in an action, an example for others to follow.

We've all been there. We may be having coffee with a good friend, and we hear what they are saying. Only, we feel what they are feeling. Our eyes tear up. Our lips quiver. We reach out and pull them in our arms, and tell them everything will be okay.

Why? Because your friend just found out she has cancer. And you listen to her, because you genuinely care for her and don't want her to have to go through that. So you listen. You let her pour her heart out. You think to yourself: What would I do if this was me? What would my children do? Oh my God, how could I get through this? You put yourself in their shoes. That's empathy.

Then you act on it. You offer to help your friend. "How about I take you to the doctor? I can bring you dinner this week, what works for you?" And she goes over her schedule and her fears, and you remain silent. You wait for her to get done going over all her fears. That's listening.

But then you turn your words into action. Not only do you take your friend to the doctor and bring her family dinners. You start a fund raiser. You put her on your church's prayer chain. You take initiative to not only be there for her, but you show genuine interest in her life and the impact this is having on her. You lead by example.

It starts with having empathy. Then because you really care for that person, you listen. People who care about you, your development and your future will listen to what you have to say. They may not agree with you, but listening is a vital component in leadership. A good leader will then take action on your behalf to better your career, give you choices or insight and encourage your development.

The three main virtues of great leadership is: Empathy, listening, and leading by example.

"The challenge of leadership is to be strong, but not rude, be kind, but not weak, be bold, but not bully, be thoughtful but not lazy, be humble but not timid, be proud but not arrogant, have humor but without folly."

— Jim Rohn
Leaders create better teams than bad management ever will
Leaders create better teams than bad management ever will | Source

"I think what makes a job great is if you believe in what you are doing to help others, and if you are helping yourself to grow professionally while at it. You look at the whole picture, not just what is in front of you."- Author April Savage

— April Savage

Leadership Skills Must Start Somewhere

It's been nearly twenty-five years, and that one leader still leaves an impression on me professionally, and emotionally.

A good leader will do that. You will not forget them. You will learn their styles and techniques, relish in their accomplishments and develop your own style based on those same qualities (if you are a true leader).

"Poor leaders demand respect, competent leaders command respect." -Silvia Pencak

Leading by example and taking initiative encourages those around you in the workplace.
Leading by example and taking initiative encourages those around you in the workplace. | Source

© 2018 April Savage


    0 of 8192 characters used
    Post Comment
    • april holland profile imageAUTHOR

      April Savage 

      2 years ago from Florida

      Very True Ken Burgess thanks for sharing your insight! I would differ in regards to good leadership, however this is based on my own personal experience in my past career.

    • Ken Burgess profile image

      Ken Burgess 

      2 years ago from Florida

      Good Article, however the key components to leadership (good leadership) seem to have been left out.

      Knowledge, if you know the field you are leading in, inside and out, it makes it easy to lead or shift into teaching/guiding.

      Ability to communicate your vision to others, hard to lead when you don't know where you are going or can't articulate it to those you want to lead.

      Intelligence, experience, confidence built upon real success, being decisive and determined, so much goes into being a successful leader, that's why there are far more followers than leaders.


    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at:

    Show Details
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the or domains, for performance and efficiency reasons. (Privacy Policy)
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)
    ClickscoThis is a data management platform studying reader behavior (Privacy Policy)