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Quality Management by Search for Sustainable Solutions in the Organizations
Dear reader, this work is science-based and aims to investigate the quality of global organizations form factors, and explain that influence them to a critical analysis of the subject.
Based on this issue, will highlight the major topical issues within the context of sustainable economic enterprises. You know why that many companies fail to structure and collapse because of the sustainable issues?
The following will explain how it happens, what the impacts that are behind this global influence and how to find solutions standardizations for solving them, avoiding the sustainable issues. Have a good read and a good use of this work. It is hoped that this work will contribute even more to your learning and expanding their knowledge.
The Quality Management by the Search for Sustainable Solutions in the Organizations
Currently, through management, many companies look for quality when it comes to "Benchmarking", ie, the search for the best sustainable practices in companies. What became the main object of interest by most organizations.
Sustainability has been the central theme for the discussion of organizational problems, and the role of quality became instrumental in implementing this practice, developing international standards certification. In order to improve the quality of their products many countries by promoting national quality awards.
Participating companies this type of initiative, ie, competing for a national prize quality consequently benefit from such awards as the dispute generates competitiveness by increasing quality and customer satisfaction, resulting in greater profitability for the company.
According to the book of Márcio Zarpelon and Edelvino Razzolini, quality management, the main certifications: ISO 9000 (operational processes); ISO 14000 (environmental management); OHSAS 18000 (occupational health and safety).
Which of the following certifications is the most applied in the corporate world?
The Importance of Quality in Organizations
Quality should not be understood as a simple fad or strictly as an obligation of the companies that compete in highly competitive markets and began to be understood with an important element that allows increasing the profitability of organizations in general.
That's because the quality is able to provide efficient products, services and processes and, consequently, ensure compliance with customer expectations, especially regarding the search for organizational sustainability.
Organizations must be willing to deploy to the quality that the results are desired by the administration, considering that quality is much more than a business vision or practice which aims to increase competitiveness, its implementation requires changes in attitude on the part of all members of the organization.
Define quality, for example, is an arduous task because combine in the same notion of objective and subjective elements. However, if the quality is difficult to conceptualize, experience it is extremely simple: whenever humans feel fully satisfied their desires, there are no quality.
Historically, from the second half of 1980 until the first half of the 1990s, we started to use the term "total quality". This name originated in Japan, being adopted to make clear that, in an organization, everyone should worry about everything, ie, it is assumed unrestricted denied any involvement and level of defect.
Finally, quality programs seek to develop an environment where people can grow and develop, expand your creative capacity. This objective is materialized to the extent that the personal needs, to expand and transform their potential into reality can be affected significantly in your workspace, thereby ensuring the survival of the institution.
Based on the study of dimensions of quality, also evidenced the great challenge of organizations in an attempt to study the largest possible range of consumer and customer profiles, aiming to serve them the best and most complete way possible. The search for quality x sustainability has been consistent from the perspectives of organizations.
Araujo, Luís César G. de. Organization, systems and methods and modern tools of organizational management: Organizational architecture, benchmarking, empowerment, total quality management, reengineering. São Paulo: Atlas, 2001.
DIOGO, L.P. quality, total quality. Available at: http://www.guiarh.com.br/p60.htm>. Accessed: 02 September In 2014.