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Sinclair Management and Organizational Behavior Quiz 1

Updated on June 13, 2014

Correct Answers are in BOLD

1. According to Douglas McGregor, Theory X is based on what assumption?

A) Workers want to work and can direct and control themselves.

B) Workers are indifferent to whether or not the company they work for succeeds.

C) Workers do not feel that they have a vested interest in the success of the company that employs them.

D) Workers are lazy and irresponsible and require constant supervision and external motivation to achieve organizational goals.

2. Managers at Molly's Closet, a clothing retailer, engage in an annual organizational assessment as part of an attempt to predict changes as well as possible opportunities and threats. They look at issues such as who their competitors are, how many entry barriers there are in the industry and what substitutes exist for their products. This assessment is called

A) benchmarking.

B) forecasting.

C) scenario development.

D) environmental scanning.

3. All of the following are key components of the "current landscape in business" EXCEPT

A) Globalization

B) Isolationism

C) Technological change

D) The importance of knowledge and ideas

4. Pearl Jam made a public statement that they had decided not to book any concerts through Ticketmaster as an objection to the virtual monopoly Ticketmaster has on the industry. The initial strong public support has been followed by fewer concerts, lower revenues, less overall public exposure and more hassles for the band. In retrospect, the band's decision seems to have:

A) Been improperly framed

B) Discounted the future

C) Been socially irresponsible

D) Psychological conflict

5. Senior executives responsible for the overall management and effectiveness of the organization are called:

A) Low-level managers

B) Strategic managers

C) Middle managers

D) Tactical managers

6. In managing your career, it is important to know that now, more than ever, individuals will be accountable for their actions and for results.

A) True

B) False

7. The main difference between a final consumer and an intermediate consumer is

A) the final consumer usually pays cash for the purchase whereas the intermediate customer uses a credit card.

B) final consumers purchase more (in dollar value) than do intermediate consumers.

C) intermediate consumers are usually more flexible than final consumers.

D) an intermediate consumer will utilize the purchase in order to sell their product/service to final consumers whereas a final customer use the product him/herself.

8. This entrepreneur took a revolutionary approach to automobile manufacturing by using this kind of management principles.

A) Bill Gates

B) John Lockwood

C) Martin Smith

D) Henry Ford

9. Management is the study and application of knowledge about how people act within organizations.

A) True

B) False

10. Managers with ready access to information

A) decrease their span of control.

B) increase costs.

C) gain a significant competitive edge.

D) lose power.

11. The theory that workers perform and react differently when they know they are being observed is called what?

A) The Hawthorne Effect

B) Theory Y

C) Worker transformation

D) Theory X

12. The initial step in the decision making process is to:

A) Evaluate the decision

B) Select an alternative

C) Implement the decision

D) Identify the problem

13. Customer service means giving customers what they want, the way they want it, the first time.

A) True

B) False

14. In an effort to combat groupthink and an overall lack of creativity, the group leader assigned Tiffani to the task of criticizing ideas throughout the meeting. Tiffani was playing the role of:

A) Conflict resolution

B) Conflict manager

C) Dialectic

D) Devil's advocate

15. Risk is not a fact of life in management decisions.

A) True

B) False

1. If an organization's culture is internally oriented, flexible and tends to be based on the values and norms associated with affiliation, it could best be described as a _______ type of culture.

A) hierarchical culture

B) rational culture

C) adhocracy

D) group culture

2. Alternative courses of action that can be implemented based on how the future unfolds are called:

A) Contingency plans

B) Corporate objectives

C) Standing plans

D) Single-use plans

3. One firm buying another is called a(n)

A) acquisition.

B) divestiture.

C) prospective.

D) merger.

4. This approach of management, developed in the 1940s and 1950s, helps a manager make a decision by developing formal mathematical models of the problem. It was used during World War II.

A) Quantitative Management

B) Human Relations

C) Classical Management

D) Administrative Management

5. In determining how interest rates will change the future, a manager would use

A) budgeting.

B) benchmarking.

C) scenario development.

D) forecasting.

6. The theory that workers perform and react differently when they know they are being observed is called what?

A) The Hawthorne Effect

B) Theory Y

C) Theory X

D) Worker transformation

7. Jay recently was promoted to a management position in a firm that had been extremely bureaucratic. However, the environment changed dramatically and the new management team knew it needed to change the organization quickly if it was to survive. Jay suggested that the management team allow the employees to develop more confidence in their ability to do a good job by sharing power with them. The others on the team were skeptical, but they allowed Jay to experiment. In this situation Jay is suggesting using __________ to increase employee confidence in their ability to do the job.

A) empowerment

B) smoothing

C) kanban

D) benchmarking

8. All of the following are key components of the "current landscape in business" EXCEPT

A) Technological change

B) Isolationism

C) Globalization

D) The importance of knowledge and ideas

9. Pearl Jam made a public statement that they had decided not to book any concerts through Ticketmaster as an objection to the virtual monopoly Ticketmaster has on the industry. The initial strong public support has been followed by fewer concerts, lower revenues, less overall public exposure and more hassles for the band. In retrospect, the band's decision seems to have:

A) Discounted the future

B) Been socially irresponsible

C) Psychological conflict

D) Been improperly framed

10. Through careful monitoring of the financial budgets of a firm, managers can detect potential problems in reaching their financial goals and take actions to reverse the problem. This is an example of the management function of:

A) Leading

B) Organizing

C) Planning

D) Controlling

11. Managers often ignore problems.

A) True

B) False

12. Max Weber, a German sociologist, advocated that jobs themselves be standardized so that personnel changes would not disrupt an organization. His theory ultimately became known as which approach to management?

A) Defined

B) Bureaucracy

C) Organized

D) Static

13. The excellence of your product (goods or services) is called

A) Speed

B) Innovation

C) Quality

D) Cost competitiveness

14. Knowledge management is a set of practices aimed at discovering and harnessing the competition's intellectual resources.

A) True

B) False

15. The manager of the Capitol Restaurant noted that the restaurant had experienced a decreased number of evening customers. The manager promptly ordered the chef to rewrite the evening menu. Customer feedback later indicated that the problem had not been the menu but poor service from the wait staff. The manager's decision to have the menu revised suggests that he failed to

A) identify the problem.

B) properly diagnose the cause of the problem.

C) evaluate the decision and its consequences.

D) evaluate the alternatives and consequences.

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