Sinclair Management and Organizational Behavior Quiz 2 &3
Quiz 2 Answers are in BOLD
1. Environmental analysis examines which of the following?
B) Organizational culture
D) The industry
2. Economic growth and development that meets present needs without harming the needs of future generations is known as:
A) Ecocentric management
C) Ergonomic management
D) Sustainable growth
3. A situation, problem or opportunity in which an individual must choose among several actions that must be evaluated as morally right or wrong is called:
A) Self focus
B) Business ethics
C) Personal issue
D) Ethical issue
4. Susan has the opportunity to either go along with her coworkers and participate in filling out inaccurate time records OR tell her manager what is happening. This is an example of:
A) An ethical issue
B) A civil rights issue
C) A situation that is not a problem
D) A time when Susan should ignore the problem
5. Successful entrepreneurs anticipate difficulties and cushion their business to help it weather setbacks.
6. Howard Berke started Konarka Technologies to create solar cells in response to rising oil prices, which is an example of what category of possibilities when spotting opportunities?
A) Demographic changes
C) Lifestyle and taste changes
D) Economic dislocations
7. Today's large corporations are passive bystanders in the entrepreneurial explosion.
8. Strategic goals evolve from an organization's
C) tactical plans.
D) mission and vision.
Traditionally, strategic management has emphasized a bottom-up approach.
10. An ethical leader is one who is both a moral person and a moral manager influencing others to behave ethically.
11. Which of the following statements about goal and plan selection is most true?
A) Goal and plan selection relies exclusively on experienced judgment.
B) Competitors' internal plans play an important role in goal and plan selection.
C) Experienced judgment always plays an important role in goal and plan selection.
D) Facts have no role in goal and plan selection.
Ethical programs tend to be better integrated into operations, thinking and behavior when
A) managers use punishment to motivate employees to "be good."
B) every employee has signed the code of ethics.
C) employees have seen top managers punished for their wrongdoings.
D) top management has a personal commitment to responsible ethical behavior.
13. Many entrepreneurs choose to open their own business because they want to "call their own shots." This trait is also a common source of difficulty for entrepreneurs because they also
A) fail to train a successor.
B) are poor bosses.
C) inadequately monitor financial performance.
D) fail to delegate.
14. Which step in the formal planning process is sometimes ignored?
A) Monitor and control
B) Situational analysis
D) Goal and plan evaluation
15. A franchisor is an innovator who has created at least one successful store and seeks partners to operate the same concept in other local markets.
1. Economic growth and development that meets present needs without harming the needs of future generations is known as:
A) Sustainable growth
C) Ergonomic management
D) Ecocentric management
2. Concentric diversification involves moving into new businesses that are not related to the company's original core business.
3. Bootlegging refers to official job assignments in which employees work to create new products and processes of their own choosing.
4. If Leilani is using certain principles, rules and values in her daily life, it refers to her:
A) Carrying capacity
B) Ecocentric philosophy
C) Moral philosophy
5. Strategic management involves managers from all parts of the organization in the formulations and implementation of strategic goals and strategies.
6. Compliance-based ethics programs are typically designed by
D) top executives
7. Which of the following describes good plans in organizations?
A) Organizational plans are set and firm.
B) An organizational plan provides the framework, focus, and direction required for a meaningful effort.
C) Organizational plans may be formal or informal.
D) An organizational plan describes what managers decide to do but not specifically how they will do it.
8. "Loading the gun", or lining up ammunition in support of your idea, is a phrase used by managers at General Electric that parallels which stage of building support for an idea?
A) Making cheerleaders
B) Horse trading
D) Clearing the investment
9. Computer Geeks believes in and engages in meeting societal expectations whether or not written as law. The business serves as a drop-off location for recycling old computers and other electronic devices to do its part in keeping poisonous materials out of the landfills. Computer Geeks can be described as operating at which level of the pyramid of corporate social responsibility?
10. The tendency of an organization to engage in activities designed to identify and capitalize successfully on opportunities to launch new ventures by entering new or established markets with new or existing goods or services is called
A) entrepreneurial orientation.
C) oligopolistic behavior.
D) intrapreneurial separation.
The advertising support model involves charging fees for goods and services.
12. ___________ considers acceptable behavior as that which maximizes benefits for the individual.
13. When a manager tries to understand "best practices" in his/her industry, s/he is practicing "competitive intelligence."
14. General decision-making stages and specific formal planning steps are quite similar.
15. Which of the following is a factor that contributes to the formation of entrepreneurial organizations?
A) Entrepreneurs are motivated solely by the quest for the almighty dollar.
B) Entrepreneurs hope that enormous satisfaction lies ahead.
C) Entrepreneurs want the whole show to themselves.
D) Entrepreneurs are lone wolves and cannot work with others.
Quiz 3 answers are in BOLD
1. Large corporations have Boards of Directors that are elected by:
C) Managers of all levels
D) Top managers
2. Employment-at-will means that an employee may be terminated for any reason and that employees may terminate their employment for any reason.
3. Your roommate applied for a position as a bank teller with a local bank. As part of his employment screening, he was asked to take an exam that asked questions about stealing and his thoughts about stealing. This type of selection test is referred to as a/an:
A) personality test.
B) performance test.
C) validity test.
D) integrity test.
4. The Equal Pay Act of 1963 prohibits unequal pay based on:
D) Employment classification
5. Because of the Sarbannes-Oxley Act of 2002, boards of directors are asking managers tougher questions as it relates to things such as financial reporting and auditing.
6. A needs assessment is an analysis identifying the jobs, people, and departments for which training is necessary.
7. A process in which different individuals and units perform different tasks is:
8. One way to increase retention of minority workers is to form support groups.
9. Cheng, Inc. uses its computerized human resources information system to analyze its past rates or ratios of turnover, terminations and retirements. The company is looking at external labor supply.
10. When Chantal was recently hired at Anderson International, she was encouraged to meet with other minority employees to discuss the challenges and opportunities at Anderson International. Chantal found the group to be helpful because the other group members were able to communicate to her the norms and culture of the organization. This in turn enabled her to adjust to the organization more quickly and effectively. This program might be considered
A) a type of employee support group.
B) skill building.
C) a career development strategy.
D) a system accommodation.
11. The glass ceiling is an invisible barrier that makes it difficult for women and minorities to move beyond a certain level in the corporate hierarchy.
12. The operational level of the organization includes:
A) Plant and/or departmental managers
B) All levels of middle management
C) First-line managers, supervisors and employees
D) The CEO, President and Vice-Presidents
13. Omiana was recently passed up for promotion. She was told that management was looking for someone who was more aggressive to fill the position. Omiana's coworkers were surprised because she has a reputation for "getting things done." Omiana later overheard one of the managers saying that he did not believe she was committed to her career since "she, like most women, leave work every day at 5:00 sharp." It might appear that Omiana's employer has made a mistake regarding
C) affirmative action.
14. Riya has recently been denied a promotion. This is the third time she has been turned down for promotion despite excellent performance reviews. Her manager assures her that she was qualified for the promotion but that "that's just the way things go." After this last disappointment, Riya took a good hard look at her company. She found that only two women or minority candidates have been promoted to upper management positions. Riya appears to have
A) a diversity-oriented employer.
B) a lack of communication skills.
C) hit the glass ceiling.
D) a need to brush up on her skills.
15. Which of these is created through division of labor and job specialization?
B) Span of control
1. The process of laying-off large numbers of managerial and other employees is referred to as outplacement.
2. Diversity training has two components: awareness building and skill building.
3. At Barney's Bats, Inc. Inc. top managers make all the decisions and pass them down to lower levels for implementation. Barney’s Bats, Inc. can be described as a(n) ________ organization.
4. An organizations planned effort (short or long term) to help employees acquire job related knowledge, abilities, skills, or other behaviors to achieve the organizations goals refers to:
A) Performance counseling
B) Trial by fire
C) Training & Development
D) Performance appraisal
5. Which of these is created through division of labor and job specialization?
B) Span of control
6. Higher-level managers who help ensure that high-potential people are introduced to top management and socialized into the norms and values of the organization are called
A) support groups.
C) managerial leaders.
D) system accommodators.
7. Beth Ann was offered a promotion in exchange for a date with her supervisor. She was upset, since she had no interest in dating him, yet she really wanted the promotion. Which category of harassment is this?
C) Quid pro quo
D) Hostile environment
8. Skill building is basically teaching effective interpersonal skills to all employees.
10. Outplacement is:
A) Recruiting from external sources
B) Helping displaced workers find other employment
C) Illegal under the WARN Act of 1989
D) Hiring from external applicants
1. An organization that has a relatively diverse employee population and makes an effort to involve employees from different gender, racial or cultural backgrounds is a
A) structured organization.
B) monolithic organization.
C) multicultural organization.
D) pluralistic organization.
12. Line departments deal directly with the organization’s primary goods or service
13. Yoshiko had numerous duties delegated to her during an accounting internship. Many of these required that she obtain information from other departments. She was often frustrated because some departments repeatedly refused to share information with a "mere intern!" Yoshiko was frustrated because she did not have the power to get the information she needed. Yoshiko's supervisor made the mistake of:
A) Delegating inappropriate tasks to an intern
B) Overestimating Yoshiko's capabilities
C) Delegating responsibility without also delegating adequate authority
D) Taking credit for Yoshiko's accomplishments
14. The operational level of the organization includes:
A) The CEO, President and Vice-Presidents
B) All levels of middle management
C) Plant and/or departmental managers
D) First-line managers, supervisors and employees
15. Another term for human capital is intellectual capital.