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Sinclair Management and Organizational Behavior Quiz 4&5

Updated on June 13, 2014

Quiz 4 answers are in BOLD

1. Power is central to effective leadership.

A) True

B) False

2. Groups that have no managerial responsibilities are known as:

A) Autonomous work groups

B) Transnational teams

C) Traditional work groups

D) Quality circles

3. The types of information sent downward in an organization might include all of the following EXCEPT:

A) Grievances relative to one's job

B) Feedback about one's job performance

C) Goals of the organization

D) Instructions about one's job

4. Effective leaders have been shown to possess a high level of expertise about their industries, companies and relevant technical matters. This is referred to as

A) Acumen

B) Knowledge of the business

C) Legitimate authority

D) Expert reward power

5. Which of the following describes a collection of people who work in the same area or have been drawn together to undertake a task?

A) Division

B) Working group

C) Virtual team

D) Working team

6. The process of sharing power with employees, thereby enhancing their confidence in their ability to perform their jobs and their belief that they are influential contributors to the organization is known as:

A) Empowerment

B) Growth need strength

C) Job enrichment

D) Restoring equity

7. As groups develop, they go through which of the following stages?

A) Storming

B) Growing

C) Warming

D) Regulating

8. A laissez-faire style of leadership leads to more positive attitudes and higher performance.

A) True

B) False

9. Face-to-face discussions, telephone conversations and formal presentations are examples of:

A) Non-verbal communication

B) One-way communication

C) Written communication

D) Oral communication

10. Task performance behaviors are:

A) Generally resented by workers

B) A concern for the production or accomplishment of the work

C) A concern for the people

D) Solicitation of worker input

11. Teams that work on long-term projects but disband once the work is completed are known as:

A) Parallel teams

B) Project and development teams

C) Management teams

D) Traditional work groups

12. Forces that energize, direct and sustain a person's efforts or strength of the drive towards and action is known as:

A) Leadership

B) Motivation

C) Management

D) Power

13. Regardless of the receiver's background—cultural as well as technical—you should use the same language in your message and disregard any differences.

A) True

B) False

14. The transmission of information and meaning from one party to another through shared symbols is called decoding.

A) True

B) False

15. A recent article espousing the rewards of golfing stated that perhaps the best aspect of the game is not that you play against your partners but that you play against yourself by striving to lower your score. The author of the article evidently finds golf to be

A) intrinsically rewarding.

B) important to relatedness needs.

C) expensive.

D) instrumental.

1. Sebastian Stabilio just joined a team of people from throughout his organization whose primary task is to recommend valuable uses for the scrap generated in the manufacturing process. The team meets twice per week; otherwise members work within the usual organizational structure. The team, not permanent and only will exist temporarily, which Sebastian has joined, would be considered a:

A) Working group

B) Parallel team

C) Project group

D) Work team

2. Withdrawing or failing to provide a reinforcing consequence is referred to as:

A) Extinction

B) Expectancy

C) Organizational behavior modification

D) Negative reinforcement

3. The reward a worker derives directly from performing the job itself is referred to as a(n):

A) Job enrichment

B) Intrinsic reward

C) Extrinsic reward

D) Motivator

4. Saundra is a leader that emphasizes scheduling, maximizing efficiency and setting performance goals to her team. Saundra is said to be:

A) initiating structure.

B) task-oriented.

C) employee-centered.

D) consideration-centered.

5. Teams do not function in a vacuum; they are interdependent with other teams.

A) True

B) False

6. Which of the following statements regarding "vision" is accurate?

A) Strong leaders often do not develop a clear vision.

B) Vision properly focuses on performance and day-to-day survival.

C) A person can develop a vision for any task.

D) A vision is optional for effective leadership.

7. A mental image of a possible and desirable future state of the organization is called vision.

A) True

B) False

8. What term is given to the situation where employees are bombarded with so much information that they fail to absorb everything and relevant information is lost?

A) Gangbusters

B) Information overload

C) Selective perception

D) Filtering

9. A small number of people with complementary skills who are committed to a common purpose, set of performance goals and approach for which they hold themselves mutually accountable is referred to as a:

A) Team

B) Work force

C) Quality circle

D) Population sample

10. E-mail messages are private property of the:

A) Sender

B) System's owner

C) Receiver

D) Government

11. Organizational Behavior Modification focuses on influencing behavior.

A) True

B) False

12. Disadvantages of electronic communication media do NOT include:

A) Inability to pick up inflectional clues

B) More difficult to solve complex problems

C) Sending offensive messages

D) Speed and efficiency

13. A manager using expert power may implement an absenteeism policy that administers disciplinary actions to offending employees.

A) True

B) False

14. An individual who has more advanced job related skills and abilities than other group members possess is referred to as a:

A) Participative leader

B) Recruit member

C) Task specialist

D) Team maintenance specialist

15. Formal communications move only downward.

A) True

B) False

Quiz 5 answers are in BOLD

1. A crucial initial responsibility for change leaders is to create a sense of comfort.

A) True

B) False

2. Profitability ratios

A) Indicate management's ability to generate a financial return on sales or investment

B) Show the relative amount of funds in the business supplied by creditors and shareholders

C) Are always shown in negative numbers

D) May indicate a company's ability to meet its long-term financial obligations

3. The most common liquidity ratio is current assets to current liabilities, which is also called:

A) Current ratio

B) Return on investment ratio

C) Profit loss ratio

D) Debt-equity ratio

4. In managing resistance to organizational changes, facilitation and support refers to:

A) Gaining employee participation and ideas about the change

B) Using force to make people comply with the change

C) Giving a resisting individual a role in the change process

D) Making the change as easy as possible for employees

5. Control based on the use of pricing mechanisms and economic information is referred to as:

A) Feedback control

B) Market control

C) Clan control

D) Feed forward control

6. The essential characteristic of great companies, according to Collins and Porras, was their relentless focus on beating the competition.

A) True

B) False

7. Nanotechnology is an example of

A) reactive change.

B) adaptive change.

C) meeting an unarticulated need.

D) meeting an articulated need.

8. "Diseconomies of Scale" refers to the costs of an organization being too big.

A) True

B) False

9. Traditionally, boards have tried to control CEO performance mainly through:

A) Perks

B) Base pay and incentive plans

C) Bonuses tied to productivity

D) Salary schedules

10. An integrative approach to management that supports the attainment of customer satisfaction through a wide variety of tools and techniques that result in high-quality goods and services is:

A) Time-based competition

B) Just-in time control (JIT)

C) Total quality management

D) Customer relationship management

11. In the organic organization, expertise is highly valued.

A) True

B) False

12. The balance sheet shows:

A) A financial picture of a company at a given time

B) Relative labor costs

C) Potential profit

D) Annual profit

. A multifaceted process focusing on creating two-way exchanges with customers to foster intimate knowledge of their needs, wants and buying patterns is:

A) Total quality management

B) Production control

C) Human resources management

D) Customer relationship management

14. ______ requires using every possible channel and opportunity to talk up and reinforce the vision and required new behaviors.

A) Establishing a sense of urgency

B) Creating a guiding coalition

C) Generating short-term wins

D) Communicating the change vision

15. In a lean manufacturing organization, the emphasis is on creativity and innovation.

A) True

B) False

1. An itemized financial statement of the income and the expenses of a company's operations is called:

A) A profit and loss statement

B) An income and expense statement

C) A balance sheet

D) A cash flow statement

2. In today's business world, an individual's ability to cope with change is related to his/her job performance, the rewards received and career success.

A) True

B) False

3. Economies of scope refers to:

A) Lower costs per unit produced

B) Utilization of materials in multiple applications

C) Getting products to market ahead of the competition

D) The producer with the greatest percentage of market share

4. At the very-high-volume end of the scale are companies that use small batch technologies.

A) True

B) False

5. A ratio of profit to capital used or a rate of return from capital is referred to as:

A) Return on investment (ROI)

B) Management myopia

C) Activity-based costing (ABC)

D) Debt-equity ratio

6. Having people engage in disciplined thinking and attention to details and making decisions based on data and evidence rather than guesswork and assumptions, are key components to a learning organization.

A) True

B) False

7. Instituting a change begins with establishing a vision of where the company is heading and is referred to as:

A) Unfreezing

B) Freezing

C) Refreezing

D) Moving

. Urgency is driven by

A) low overall performance standards.

B) the absence of a major and visible crisis.

C) too much happy talk from senior management.

D) compelling business reasons for change.

9. The increasing need for clan control is caused by:

A) The changes in government regulations

B) Changes in the employment relationship

C) The changes in the economics of work

D) Employees lack of interest in corporate decisions

10. Sinclair’s printing department charges the management department for duplication services the same price it would if it were an external customer. This type of price is referred to as:

A) Department price

B) Organizational price

C) Transfer price

D) Substitute price

11. Diseconomies of scale refer to

A) Employing materials/processes in related products or services

B) Realization of lower per unit costs

C) Environmental forces which inherently have a negative impact on business growth

D) The varied costs associated with an organization being too big

12. Economies in which materials and processes employed in one product can be used to make other, related products are:

A) Flexible factories

B) Subassemblies

C) Economies of scope

D) Functional organizations

13. Control is a managerial necessity.

A) True

B) False

14. Even after MP3 players became an accepted technology, some people still resisted utilizing them because they were comfortable with their old ways of listening to music. The reason for this type of resistance to change might be:

A) Surprise

B) Inertia

C) Differing assessments

D) Peer pressure

15. The system-wide application of behavioral science to organizational effectiveness is called:

A) Leadership

B) Organization strategy

C) Organization systems

D) Organization development

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