ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

The Art of Pleasing Customers through Connectivity

Updated on May 27, 2017

Pleasing the customer in business means showing appreciation, fulfilling customer needs in a timely manner, and providing constant connectivity so that customers can feel the satisfaction that you are always reachable.

Connectivity is vitally important. Customer dissatisfaction or abandonment occurs when repeated attempts to connect with you fail.

You cannot establish a relationship with your audience if you are unreachable. Great organizations are always communicating with customers and expressing care. Customers love it when you are always there for them.

Online Help

Being online is a form of connectivity. Whether you have a website, a Facebook page or other type of social media channel, you are providing a way for your customers to get answers. For instance, if potential buyers and assess a FAQ page then you are letting them know what you can or cannot do toward fulfilling their needs.

On a website, you can post videos, podcast, and photos that are designed to let your visitors what you site is all about. Visitors will see the products and services you are offering and will determine whether you can fulfill their needs.

Therefore, it is imperative for small businesses or start-up to own a website or a Facebook page explaining the site. The more communication channels you open for potential customers the more your customer base will grow.


In-store Services

Nothing beats having a face to face conversation with your customers. Having a service desk at your business is necessary if you expect to expand.

The advantages of talking to your customer's face to face are that you can instantly create rapport. Such can’t be done over the phone or even through Facebook. You get to feel the excitement and emotion emanating from your potential buyers as the learn about your product or service

Considering Your Connections

How are you connecting with customers?

See results

In addition, in store service saves the customer the hassle of ordering online. Some people would rather not put their personal information out there across cyberspace. Credit cards numbers, back account information, and social security numbers can all be stolen and reused in someone else’s name.

In-store services prevent the threat of identity theft via online. Customers can feel safe paying for items without exposing personal information.


The only downside about in-store service is that you must deal with an angry or upset customer face to face. You cannot hide behind the phone, website or email messages.

Moreover, accidents happen. If you are operating out of a brick-n-mortar store front, you will have to have all the insurance that goes along with the in-store service. Liability insurance is a must. If someone slips and falls on your property then you can be sued for thousands if not millions of dollars.


Nevertheless, taking to buyers face to face is still one of the most powerful ways to influence and bond with customers.


To outsource your products and services is to invite a third party into the game. Instead of you having direct contact with the customer, you hand the responsibility of servicing customers to a type of middleman.

Such an approach to reaching and pleasing customers has its place. At least a company can cut down on cost.

However, the downside is that potential buyers cannot directly connect with you. They will always find themselves going through a third party. This experience can be frustrating if the customer desires to meet face to face with the owner who could be in some other city or state.

Nevertheless, outsourcing can play a huge role in fulfilling the needs of your customers, especially if you don’t have the necessary knowledge, resources, equipment or facility to meet the demands of your target audience.

The art of pleasing customers and getting their needs quickly met depends on whether they can reach and get to know you. Once they understand what you are offering and how sincere you are about helping them live a greater quality of life, customers will buy you product.


    0 of 8192 characters used
    Post Comment

    No comments yet.


    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at:

    Show Details
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the or domains, for performance and efficiency reasons. (Privacy Policy)
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)