The NEW Customer Service Attributes
personnel and materials.
Ability to perform promised service dependably and accurately.
Willingness to help and provide prompt service.
Possession of required skill and knowledge to perform service.
Politeness, respect, consideration, and friendliness of contact personnel.
Trustworthiness, believability, honesty of the service provider.
Freedom from danger, risk or doubt.
Approachable and easy of contact.
Listens to the customers and acknowledges their comments. Keeps customers informed.
Understanding the Customer:
Making the effort to know customers and their needs.