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The NEW Customer Service Attributes

Updated on December 15, 2010
by striatic
by striatic

Tangibles:

Physical facilities,

equipment,

personnel and materials.


Reliability:

Ability to perform promised service dependably and accurately.


Responsiveness:

Willingness to help and provide prompt service.


Competence:

Possession of required skill and knowledge to perform service.


Courtesy:

Politeness, respect, consideration, and friendliness of contact personnel.


Credibility:

Trustworthiness, believability, honesty of the service provider.


Feel Secure:

Freedom from danger, risk or doubt.


Access:

Approachable and easy of contact.


Communication:

Listens to the customers and acknowledges their comments. Keeps customers informed.


Understanding the Customer:

Making the effort to know customers and their needs.

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      LOICE 5 years ago

      KEEP IT UP NICE IDEA 4 MARKETERS