The importance of great customer service
I Was Stunned
I was in line at my local Wal-Mart. As I waited to pay for my items. I found that because I was on the way home from the gym. I was wearing sweats with no pockets. I asked the cashier to take the next person while my son ran to the car for my wallet. She was paying no attention to me at all . So she just started scanning my items.
When she was done I told her that my son was retrieving my wallet ,And would be there in a few seconds. At this point she yelled " hey every one this man forgot his wallet. That is why the line is not moving."
I was so shocked that I did not respond, I just left.
I did return later and talk to a manager. I have not done follow-up to see what happened.
Some times I wake up on the wrong side of the bed . Like most people, I get in bad moods and become short-tempered at times.
Was that the case with this cashier? Maybe but was she right to bring it to work?
A person must remember. Your customers are just like you. They do not want to be troubled with your problems. At work you are being paid to assist with their issues, not air your own. .
If I argue with my wife before I leave the house I make sure it does not show in my attitude as I serve my customers. The same thing goes for when my boss or another coworker angers me.
In my case I am in their home as I work. With most jobs the customer is on your turf.
Coworker Or Customer
When we use the word "customer" remember your coworkers.
For example, sometimes I have to call in to my dispatch team or tech support team. When I do, I am their customer. They are providing me with support I need to do my job.
When another technician asks for my help that person becomes my customer, as I give them support to get their job done.
The point is this, You know you have to treat your customers right to do well in your job.So treat every one you work with like a customer. It will make your work life much more pleasant.
Do Not Rush
Here is a method that I find works well.
Every customer receives 100% of my attention until I have done the job right. Although I may have several customers in one day, I focus on one at a time.
The customer I am working with could care less about how many jobs I may have.
Take your time to handle each situation well, providing a proper solution and give them your total attention.
After you do this move on to the next. Your customers will know that you care and you will sleep better at night.
If You Do Not Have Time To Do It Right How Will You Make Time To Do It Again?
I know the above statement has been said many times but that is because it is true.
Take time to do the job right. If you hate your job find a new one . Do whatever you need to do to improve your situation. But remember the customer is paying for a product / service from you. It is not their fault you hate your job. Do not take it out on them. Do it right or not at all.
I hate it when I get a fast food hamburger and the cheese is hanging off the side or the condiments are in one small area instead of spread out.
I am paying for the food and it should be prepared by some one who cares enough to do it right.
Always put your self in the customer's shoes and treat them as you would like to be treated.
Treat each customer with respect giving them your full attention.
Treat each one as if they are the only one you will serve that day.
Never rush or do a sloppy job take the time to do it right.
Treat each customer the way you would want them to treat you if the situation was reversed.
I wish you the best as you continue serving your customers.