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The importance of great customer service

Updated on May 14, 2012
Source

I Was Stunned

I was in line at my local Wal-Mart. As I waited to pay for my items. I found that because I was on the way home from the gym. I was wearing sweats with no pockets. I asked the cashier to take the next person while my son ran to the car for my wallet. She was paying no attention to me at all . So she just started scanning my items.

When she was done I told her that my son was retrieving my wallet ,And would be there in a few seconds. At this point she yelled " hey every one this man forgot his wallet. That is why the line is not moving."

I was so shocked that I did not respond, I just left.

I did return later and talk to a manager. I have not done follow-up to see what happened.

Keep Perspective

Some times I wake up on the wrong side of the bed . Like most people, I get in bad moods and become short-tempered at times.

Was that the case with this cashier? Maybe but was she right to bring it to work?

A person must remember. Your customers are just like you. They do not want to be troubled with your problems. At work you are being paid to assist with their issues, not air your own. .

If I argue with my wife before I leave the house I make sure it does not show in my attitude as I serve my customers. The same thing goes for when my boss or another coworker angers me.

In my case I am in their home as I work. With most jobs the customer is on your turf.

Coworker Or Customer

When we use the word "customer" remember your coworkers.

For example, sometimes I have to call in to my dispatch team or tech support team. When I do, I am their customer. They are providing me with support I need to do my job.

When another technician asks for my help that person becomes my customer, as I give them support to get their job done.

The point is this, You know you have to treat your customers right to do well in your job.So treat every one you work with like a customer. It will make your work life much more pleasant.

Source

Do Not Rush

Here is a method that I find works well.

Every customer receives 100% of my attention until I have done the job right. Although I may have several customers in one day, I focus on one at a time.

The customer I am working with could care less about how many jobs I may have.

Take your time to handle each situation well, providing a proper solution and give them your total attention.

After you do this move on to the next. Your customers will know that you care and you will sleep better at night.

Source

If You Do Not Have Time To Do It Right How Will You Make Time To Do It Again?

I know the above statement has been said many times but that is because it is true.

Take time to do the job right. If you hate your job find a new one . Do whatever you need to do to improve your situation. But remember the customer is paying for a product / service from you. It is not their fault you hate your job. Do not take it out on them. Do it right or not at all.

I hate it when I get a fast food hamburger and the cheese is hanging off the side or the condiments are in one small area instead of spread out.

I am paying for the food and it should be prepared by some one who cares enough to do it right.

Always put your self in the customer's shoes and treat them as you would like to be treated.

In Summary

Treat each customer with respect giving them your full attention.

Treat each one as if they are the only one you will serve that day.

Never rush or do a sloppy job take the time to do it right.

Treat each customer the way you would want them to treat you if the situation was reversed.

I wish you the best as you continue serving your customers.

Comments

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    • bmcoll3278 profile imageAUTHOR

      bmcoll3278 

      6 years ago from Longmont, Colorado

      rfmoran I could not agree more. Thanks for reading!!

    • rfmoran profile image

      Russ Moran - The Write Stuff 

      6 years ago from Long Island, New York

      Excellent Hub. To paraphrase the great Vince Lombardi, customer service isn't everything; it's the ONLY thing.

    • bmcoll3278 profile imageAUTHOR

      bmcoll3278 

      6 years ago from Longmont, Colorado

      Robert and Unknownspy

      Thanks guys. The good feedback is always great to hear.

    • unknown spy profile image

      IAmForbidden 

      6 years ago from Neverland - where children never grow up.

      Thank you for this great hub! Voted up and all.

      "Many people expects good customer service but only few are willing to give it." - just remember during my training workshop on customer service :)

    • Robert Erich profile image

      Robert Erich 

      6 years ago from California

      This is phenomenal bmcoll! I have been occupied for a while and not on hubpages, but I love this. Voting up and sharing.

    • bmcoll3278 profile imageAUTHOR

      bmcoll3278 

      6 years ago from Longmont, Colorado

      Thank you to every one for the comments. I treat every customer like family, and never get in a hurry no matter how busy I am. On a 1 to 100 scale. My customer service stats as collected from my customers by the company. average 99.3 I am proud of that.

    • billd01603 profile image

      billd01603 

      6 years ago from Worcester

      Hi bmcoll3278. i've been in customer service in banking for most of my career. These are the principles I live by. But too many people, especially younger ones in retail and food services, don't because they have not been taught that by their parents or supervisors.

    • unknown spy profile image

      IAmForbidden 

      6 years ago from Neverland - where children never grow up.

      Very useful! Thumbs UP! Thank you for sharing this. Been working as a customer service rep and i can relate on your article.

    • charmike4 profile image

      Michael Kromwyk 

      6 years ago from Adelaide, South Australia

      Too right bmcoll3278 - customers are your boss and you need to serve them like they are your CEO each and everytime. Great hub! Cheers Michael

    • Jeff Gamble profile image

      Jeff Gamble 

      6 years ago from Denton, Texas

      Great advice - the only customer you have is the one in front of you and do it right the first time - if everyone followed that, we'd get outstanding service all the time

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