10 Ways To Be An Awesome Manager
©copyright ALL RIGHTS RESERVED 2012
In my twenty-five years of working in management and executive level jobs I've come across some really great people who have taught me a lot about being an excellent supervisor, manager, director and gymnastics coach. On the other hand, I've also met those people who taught me about the type of leader I knew that I never wanted to emulate and that I could never work for.
RULE #1. Never underestimate the loyalty of an employee. They are your front line to the world which is your bread-and-butter.
Rule #2. Always treat your employees with respect when you are in the company of guests, customers and other employees. While there are situations that require intense conversations, or even negative interactions, they must always take place in private. When you are in private, do not lose your cool. Turning into a donkey's hind-quarter is not the behavior of a CEO. It's more like an ASS.
Rule #3. If you find it necessary to make a correction or give an employee a particular suggestion that would require you to interrupt the service they are giving to a customer, make sure that you deliver it in the most respectful manner possible and as possibly to the benefit of the employee in order that you do not seem to degrade or embarrass the employee. If you make a habit out of publicly humiliating your staff, they will begin to resent you and you will find that your turnover rate is turning over in the wrong direction.
Rule #4. Hold regular staff meetings. Make sure that your staff knows what's going on in all departments. If you make a change in policy that will potentially effect your entire staff, then the entire staff should be made aware of the change and trained on the new procedure prior to you putting it into effect.
Rule #5. When you hold staff meetings make sure that you do something fun, something as a group, something challenging and something to sum-up and remind everyone about everything you covered at the meeting. For example:
- Start with catering pizza or sandwiches.
- Have a group team-building game that gets everyone involved in some aspect of bettering the company by 1. knowing each other better 2. knowing more about the history of the company 3. brainstorming ideas for the next big event 4. have a pop quiz about current products or policies and give a prize to the winner such as a gift card to the movies or a restaurant.
- Have your main discussion and ask for input on ideas! It always makes employees feel as though you have a vested interested in them.
- As a group, have your employees design a special project to implement that will bring in more revenue or cut costs or implement new advertising to bring in new customers.
Rule #6. Hold regular employee evaluations. Be specific about that your employees are doing well and inform them about the areas they need to improve on. Remind them that their improvement will help dictate whether or not you consider them for advancement and a raise in the future.
Rule #7. When your employee does something good, make sure you recognize it. When they do something great, publicly applaud it and when they go above and beyond, treat it like the 4th of July! Just one more way to keep your employee happy at work!
Rule #8. Don't wait until review time to give your employee a raise. If your employee has done an exceptional job and she is still four months away from her review, don't wait for the formal review, reward her now. Remind her that she's technically not due for a raise for four more months but because she's done an exemplary job, her performance is being recognized now.
Rule #9. If your employee calls in sick, do not ever speak with anyone else about why he or she is sick. You will be violating all kinds of HIPAA laws and can be sued for doing so. As a general rule, don't speak badly about your employees to any other employees. What you think in your own head is yours to own but keep it to yourself. Don't jeopardize your integrity by opening your mouth and letting your irrelevant opinions spill out and make you common. Rise above.
Rule #10. Listen to your employees. Allow them to be heard without judgement or being patronized. You are their leader and they look to you for guidance and support. They want to know that you protect them and have their best interest at heart which is exactly what you want from them in return.
Remember: Relationships are circular and reciprocity is critical for a successful relationship. If you are the broken link then perhaps you should consider rebuilding one or more of these bridges. If you have an employee who has difficulty in one or more of these areas, feel free to have them read this. I have a quiz that goes along with this which can be obtained through me.
©copyright ALL RIGHTS RESERVED 2012