Total Quality Management & Its Need Today
Total Quality Management may be defined as “managing the entire organization so that it excels on all dimensions of products and services that are important to the customer.” (Jacobs, 2011, p. 286) During the course of this article, I will be addressing the history of and need for Total Quality Management. Second, the important principals that makes total quality Management essential to succeed. Third, how a company can implement the total quality management system within their own company? Last, the goals that each company wants to reach when they successfully have implemented this management system.
The history of this management system goes back to the 1920s “when statistical theory was first applied to product quality control. This concept was further developed in Japan in the 40s led by Americans, such as Deming, Juran and Feigenbaum. The focus widened from quality of products to quality of all issues within an organization – the start of TQM.” (Business Performance Improvement Resource, 2011) The 1950’s brought a lot of growth to this system in Japan. They were able to concentrate on not only producing the best product possible, but making sure the people that where working on those products where working to the best of their ability. TQM really didn’t hit our shores until the late 70’s and early 80’s when it was becoming apparent that the way we ran our companies were becoming inferior to that of our counterpart in Japan.
There are seven main principals that make TQM so important are: The quality can and must be managed. Processes, not people, are the problem. Don’t treat symptoms, look for the cure. Every employee is responsible for quality. Quality must be measurable. Quality improvements must be continuous. And finally quality is a long-term investment. (Authenticity consulting, 2011)
These seven principals attack every aspect of the business world. You will never if you have a problem within your corporation until you look at those principals. Not every policy is written in stone you will have to change certain things in your processes to increase the quality that you deliver.
Recognizing that you have a problem is far easier then actually implementing new policies to your company. Some approaches that have proven to be useful to other companies have been:
1. To Train to management on TQM principles.
2. Assess the current: customer satisfaction, and quality management system.
3. Top management determines the core values and principles and communicates them.
4. Develop a TQM master plan based on steps 1, 2, 3.
5. Identify and prioritize customer needs and determine products or service to meet those needs.
6. Determine the critical processes that produce those products or services.
7. Create process improvement teams.
8. Managers support the efforts by planning, training, and providing resources to the team.
9. Management integrates changes for improvement in daily process management.
After improvements standardization takes place.
10. Evaluate progress against plan and adjust as needed.
11. Provide constant employee awareness and feedback. Establish an employee reward/recognition process. (Bexcellence.org, 2011)
If company management would follow these approaches, it would give them a inside view of what most of them probably have forgotten, the things that regular employees see on a daily basis but may not know how to approach their bosses. The approaches if done in order and kept to a high standard from then on, would help them achieve the highest level of quality that may be possible for their company.
When you learn the principles of TQM and have implemented them into your core structure of the company. Set some feasible goals to reach for each area of your company to attain to. It could be something small to start off: for example go so many days accident free, to having better overall health of your workers. When you have reached some of your goals within the company there is Quality Awards that you can win for implementing TQM into your company. That award is called, the Malcolm Baldrige Award. It was developed by the United States government to encourage companies to adopt the model and their competitiveness.
In conclusion when you start a company and want it to be competitive within its industry, the Total Quality Management system is the model that you can implement in your company. TQM will spot the areas that you need to improve and it will be your job to get those areas to the standard that it needs to be competitive in its industry for years to come.