ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

Driving Innovation Through the Tools of the Trade

Updated on January 25, 2013

The second of a twelve-part series based the Gallup Q12.

The Gallup Q12 is a measure of employee engagement including twelve key expectations in the workplace. According to Gallup, "Engaged employees work with passion and feel a profound connection to their company. They drive innovation and move the organization forward.”

We posed inquiries on various social media sites and each hub in the series addresses one of the Q12 questions. (If you want to see all twelve questions, click on the link at the end of this article.)

Gallup Q12, Question #2: Do you have the materials and equipment to do your work right?

Having the right tools is essential for any job. However, establishing a culture where employees know that they can approach management to request what they need, or to get additional help when they require it, they are more engaged in the work process.

At one time, Arthur Fink, Owner at Insight and Clarity worked for a company in which the Founder/CEO made a point to get acquainted with all of his employees. This CEO regularly stopped by the offices of his staff members to thank them for their efforts and to ask them what they were working on.He also wanted to talk about their challenges and listen to their thoughts and criticisms of the organization. It was in this way that the CEO was able to ensure that his staff had what they needed to do their job in the best possible manner.

The CEO personally assisted Fink when he had problems with his materials on an urgent business trip. The CEO took the time to get a corrected set prepared and sent off by FedEx to Fink. Fink felt that the CEO was truly on his team, and he felt that he was a valued player on the CEO’s team.

When management rolls up their sleeves and pitches in to help, employees gain confidence in knowing that they will always have what they need to get their job done. Here are a few tips to instill assurance with your staff:

1. Take the time to get to know as many of your employees as you can by name. Dale Carnegie, author of How to Win Friends and Influence People said, “Remember that a person’s name is to that person the sweetest and most important sound in any language.” When an employee is warmly greeted by a member of upper management by name, they feel acknowledged and appreciated. It also creates a safe environment for employees to share with management exactly what they need to do their job better.

2. Let your team members know how much you appreciate their efforts. The chairman of a Fortune 500 company periodically wrote “Congratulations, fantastic month” on the commission statements of the sales force. The reps looked forward to those notes, and these personalized statements were kept and treasured. The notes didn't take a lot of time to write, and they made the chairman seem more approachable and open.

3. Express interest in your staff's projects. Your employees know their job better than anyone else. Take the time to learn the basics of what your team members do to make your organization run efficiently. Be open and listen for suggestions they have to make it operate more effectively. When they share with you what they need to be more successful in their job, make sure they get it without having to jump through a lot of hoops. You may discover straightforward ideas that can make (or save) you millions.

Creating a positive work environment doesn’t take a lot of extra time, but it does take concentrated effort. It boils down to knowing what your staff does, letting them figure out ways to do it, and providing the tools to make it happen.




    0 of 8192 characters used
    Post Comment

    No comments yet.


    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at:

    Show Details
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the or domains, for performance and efficiency reasons. (Privacy Policy)
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)