- Business and Employment
UPS – United Parcel Service… Why just deliver a Package when You can Throw it?
What "Brown" can do for me!
What can Brown Do for You?
Besides drop kick and destroy the things you order online?
Do you shop online? Do you read reviews on sites before you make an online purchase? Who do you choose for Delivery United Parcel Service, USPS, or Federal Express?
I ask these questions because I wonder how many DOA products are not the result of bad manufacturing? Today I received a package from UPS and I say received in the sense that a football player would receive a pass. I buy a lot of things online from a lot of different vendors. And typically the choice of delivery is either USPS and UPS or USPS and Federal Express. From this point forward if I can’t get Federal Express I think I’ll choose not to buy online.
UPS – Way to Destroy my Purchase!
I was home today; in fact I was about 5 feet from the front door when I heard a “Clank”… a very loud noise. I was not expecting to hear that noise, until within a second I also heard the doorbell ring. I looked outside and the UPS Guy was running back to his truck. I get it… these guys are busy and often just leave packages. In fact they have done it before. I come home to find a package on my doorstep.
The problem with this package delivery is it was not delivered so much as it was thrown at my doorstep. And if I had ordered foam blocks, sheets, or packing materials I’d have nothing to worry about. But this is not the case! Inside my package is a very sensitive electronic device that costs in excess of $1,000 that I need for my business.
In this day and age of 90 day labor warranties, and horrific customer support from manufacturers I’m not willing to accept a delicate electronic instrument that has been handled this way. I simply can not afford to assume the risk!
So I contacted the company I purchased the product from and told them the situation and they said I could return the product.
So here I am thanks to a careless UPS employee going to have to wait to get the product I need. Thank you UPS! Thank you for caring enough to hire a driver without the courtesy to consider what is inside the box he was throwing.
At Christmas time I had a similar experience with the United States Postal Service when I received a package that was torn open.
To date the only Delivery Company that has not delivered me damaged packages has been Federal Express. I’m sure there are people out there with good and bad experiences with all Delivery Vendors. But don’t you think it would be in the interests of these companies to hire people to take a little care with packages?