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What Can 1800 Numbers Do for Your Business?

Updated on October 19, 2015

Small businesses are the lifeblood of the Australian economy. Together they make up more than 95% of current active businesses. While this is good news for people who have always wanted to be their own bosses, it also means that competition between start-ups is extremely tight.

So what can you do to stand out from the rest?

Once you have a great product or service, the next step is getting it out there to your market. The secret to success is really no secret—stay connected to your customers. What better way to do this than with a free call 1800 number.

What are 1800 numbers?

1800 numbers, also called free call numbers, are virtual numbers that can be routed to an answer point such as your mobile or fixed line number. So where does the free part come in?

Calls originating from any landline within Australia are free of charge for callers. The account holder, in this case the business, shoulders a small cost to provide these free calls.

How can an 1800 number increase my sales?

The truth is, many callers are deterred by seeing a mobile or a landline number outside of their area whenever in search of a business to purchase from. Not only do these make your business look small, local fixed numbers can also make callers wary of the call cost.

An 1800 number hits two birds with one stone by making you look stable and reassuring callers that they won’t be paying exorbitant long distance fees just to work with you. Cast a wider net Australia-wide simply by getting a business 1800 number!

Won’t I lose money with the installation and downtime?

Definitely not! There is no need for costly set up and new equipment simply because these are virtual numbers. 1800 numbers utilise your existing mobile and landline numbers, without affecting their ability to make outbound calls.

You can also have your own number set up in as short as three hours. No downtime at all.

Can I customise my 1800 numbers according to my needs?

We understand that not all businesses have the same needs, and that’s okay. This is why having several time, location based, and conditional routing options that you can choose from is a good idea. Route calls to a second number, or direct them to a live answering service to make sure that your sales leads never grow cold.

You may also have add-ons and extras that you can choose from to beef up your 1800 number. Business Intros, Call Recording, and Call Forwarding IVR Menus are only some of the features you can add to your own number to make your business stand out and look more professional.

There are several hurdles that you must face while still in the start up phase. These should not deter you from working hard to roll with the big boys. With the right tools, such as an 1800 number, you are sure to be on the path to success.


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