What Do Salespeople Think of You?
American Consumer Expert
After having been in the front line service industry for over 35 years, 25 in the restaurant business and 12 in major retail, I am going to qualify myself as an American Consumer Expert. As an American Consumer Expert, I have a few observations. While these are generally considered tongue in cheek for the general public, some of them are aimed directly at you. And if they are, you know it.
1. You will lower your average TIPS (To Insure Proper Service – if you did not know) at a restaurant for poor service, but it is very difficult for you to raise it for excellent service.
2. While on the subject of tipping. You have no problem adding your check when there are multiple items on it, yet your math becomes horrific when figuring 15– 20 % if your bill is over 100.00
3. I do not care what the bumper sticker on your car says. You will not buy American – or support the Union label – if it cost you one red cent more.
4. You are genetically inclined to say “just looking” (or some variation of that phrase), even if you need help. Try and not do it – just one time ask the sales clerk for help as soon as you walk in the store– I dare you.
5. You actually believe sales people have these magical powers that can, somehow, make you reach into your pocket and give them your money.
6. This is for the Religious Fanatics (I have been called one). I actually enjoy the pamphlets you leave me. But as a TIP? C’mon really? Do you think you are promoting God’s love by berating me in front of my peers, acting like a jerk, then leaving me a flyer on how to get into heaven, or wherever your particular religion tells me I am going? I thought it was a lifestyle.
7. You believe that I (as a salesperson in a very competitive world) don’t know my market. I know when you are lying about the competition– so stop. You’re embarrassing yourself.
8. NO! You probably cannot return it. You broke it so you keep it. What am I going to do with a broken picture frame? Or MP3 Player? Or whatever you’re trying to tell me you just opened, even though you bought it 4 months ago.
9. You believe all salespeople have an agenda to cheat you. You think they are like you. Not all are. In fact, in my experience, which I promise is more than yours; I have only run into a few salespeople that were underhanded.
10. I did not pick you to “cheat out of your money.” I do not want to have this conversation with you. I do not go out of my way to intentionally make you angry. You see, if I did, I would have someone else talk to you. OK, Ok I get it…your brother is a cop and you are going to get a lawyer. Geeez…. I’ve never heard that before.
11. You seem to believe that you or your friend, or your friend’s, mother’s second cousin, knows more about my product than I do. They don’t. Stop talking and listen.
12. I was never at your house, I never measured your room, I do not know if your Husband/Wife will like it (although I suspect if you don’t get the cheapest one you can find, and get something nice with a decent warranty they will). I do not know if it fits, or the right color. That is your responsibility. Don’t buy until you know - and if you do – don’t blame the salesperson.
And now for my one piece of advice for you all:
Ask the clerk if it is in writing and make them show you, lighten up a little bit, show some compassion and take care of the service people that really are trying to take care of you.