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What a Newbie Manager Should Know

Updated on May 16, 2014

It’s Okay to Commit Mistakes

Making mistakes is part of the learning process. So, if you think that you are no worth a manager because you haven’t accomplished anything good yet, then don’t feel bad, just be thankful instead because it’s going to be a smooth sail after the storm. You’ll definitely learn something from your mistakes which surely make you a better manager in the future. On a monthly basis, my stats are being measured on how good my team performed for the month. And if you’ll ask me how many times I almost reach the bottom, hmmm, almost half the time from the day I became a Team Manager. So, absorb as much learning that you can get from your mistakes.


Always Ask Questions

Never hesitate to ask questions from your colleagues on things that you’re not familiar yet, and I tell you, it’s going to be a whole lot. But again, it’s just normal for a newbie team manager. It’s better to ask than to assume. Even until now, I still have things that I am not familiar with but I always ask from a tenured colleague. Don’t underestimate the power of taking down notes. You can’t absorb everything in your head; you need to write things down so you’ll have a reference just in case you forget something. It is also better if you have a planner, so you can keep track of your to do’s.


Don’t be Afraid to Do Things Differently

Some people say that it’s better if you’ll go with the flow. For me, it doesn’t apply all the time. Especially when it comes to coaching my agents, I always do it differently than the normal. Although, I still follow the basics on coaching, but I always add an extra touch of “my style”. Don’t be afraid to try your own ways of doing things; add a little bit of YOU instead of being a by-the-book type of manager. But always remember that it is best to have a strong foundation of the basics first before you improvise.

"A true leader always keeps an element of surprise up his sleeve, which others cannot grasp but which keeps his public excited and breathless."
- Charles de Gaulle

Good Read


Take Time to Rest

As a newbie team manager, days may be stressful because of the new things that you need to learn and lots of to do’s to accomplish. It’s pretty normal. You can’t learn everything in a short period of time. So just chill, take things one at a time and don’t overwork yourself. Take time to rest; don’t bring your work at home. You should learn how to divide your world into two – the work world and your own world. Don’t forget to give yourself a “me time” once in a while.

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