What are the Responsibilities of a Cashier?
Why is a Cashier Important?
Often taken for granted, the cashier is one of the most important employees of any retail business.
The position of a cashier may seem simple however the job of a cashier goes far beyond that of ringing products up and giving out a receipt.
Qualifications of a Cashier
Cashiers should have basic mathematical skills. Often cashiers are required to have a minimum of a high school diploma.
A qualified cashier should have some experience in money handling.
Computer or register knowledge is also preferable.
Cashiers should have good customer relation skills
Duties of a Cashier
Greet a customer in a friendly manner and acknowledge each customer individually. Cashiers are often the only representative of a company that a customer has direct interaction with making their position a reflection of the company as a whole.
Accurately process sales in order to obtain a total purchase amount. Accuracy is important not only to make sure that the transaction is fair but also because it is important that the customer feels that they can trust the company they are dealing with.
Accept the payment forms that are accepted by the company and offered by the customer. Payments may not always be in cash often they are by credit card, gift cards, store credits, food stamps and other methods.
Give proper change as needed. Counting back change is a simple process however it may be surprising to note how many cashiers don't know how to properly count back change.
Assist customers by addressing their questions and providing questions about products and services.
Assist customers in helping them to resolve problems or complaints.
Assist the company in promoting promotions or special offers.
Bag or box products as needed.
Maintain their work area assuring that it is neat, orderly and clean.
Beyond Everyday Duties
As one of the most visible representatives of the company, the cashier has a responsibility of doing everything they can to help provide an exceptional customer experience while helping the company be as profitable as possible.
The cashier should be able to communicate well with the customers, solve problems and have strong customer service skills.
As an individual that is often left unattended with large amounts of money, and having access to sensitive customer information, it is vital that the cashier has exceptional integrity and is honest in their dealings with the customer and the company assets.
It is also important that the cashier be reliable and have a good work ethic. Being late or absent from work can make make things difficult for co-workers and lead to a poor customer experience.
The cashier must have the ability to work on their own without the need for constant direction or being reminded to work.
One of the most important traits a good cashier can have is the ability to assess the needs of their customers and quickly come up with ways of filling those needs.
How Can a Cashier Provide a Better Experience to Their Customers?
The number one thing a cashier should remember is that they are there because of the customer. A customer should never be considered a bother or interruption. The customer is their real boss. Without the customer, their job would not exist.
Evaluate the needs of each customer individually. Look them in the eye to help determine any needs and let you know you care.
Does the customer have any physical or mental limitations that need to be considered as you assist them? Is the customer distracted or looking for something?
What can you do to help make your customers experience an exceptional and memorable one.
An individual's decision to shop at one particular location rather than another is not always determined by price alone. Often a customer chooses where they shop by the way they are treated as well as the cleanliness and organization of the store.
How Can a Customer Help the Cashier?
Most cashiers want to do a good job for their customers. Remember that they are human too and although they do their best, they can make mistakes.
Try to treat your cashier with the respect they deserve. They care about you and they enjoy it when you care about them also.
Children can be a major distraction for the cashier. Letting children play with the bags or items for sale near the register during checkout can be very distracting to the cashier and can help lead to mistakes.
Try to have your purchases organized when you take them to the register. This will help provide a much better experience for you as well as the cashier. If you're shopping for groceries, it may help to group like items together, usually starting with the heaviest items and working down to the lightest and most delicate. When you do this, the last things to go back into your cart will be things like chips or bread.
This will help keep cold items with cold and non-food items separated from the food. You will be much happier also because when you get home you will find it much easier to put your groceries away.