ArtsAutosBooksBusinessEducationEntertainmentFamilyFashionFoodGamesGenderHealthHolidaysHomeHubPagesPersonal FinancePetsPoliticsReligionSportsTechnologyTravel

Why working in a call-center should be your last choice

Updated on January 16, 2015

12 Reasons to avoid Call-centers


Reasons are not by any order of importance, just pick the ones you could relate to


Reason number 1: Customers that need assitance have a very low IT level, you'll soon burn out repeating and explaining the same things over and over, 3, 4 or 5 times before the customer understands.

Reason number 2: Have you ever seen how cattle was handled back in the days? Or nowadays for that matter, as a call-center agent you're nothing but a number, that has to achieve targets, metrics, average handling times, chronometred breaks and God knows what else.


Reason number 3: Talking on the phone is different than talking face to face, people are aware of that and tend to loosen themselves more on the phone, while they would agree and thank you face to face, they are more inclined to histerically agress you on the phone.


Reason number 4: There's a great atmosphere on call-centers, truth to be said, but with your colleagues of the same level and departement as you share the experiences you have with customers, the funny stuff the knowledge and you do not depend one another for work purposes, hence atmosphere is great obviously. Yet should you need to contact another department, it's gonna be messy as every one wants to throw the work back at you whether it's higher or different departments agents, no one wants to work and rather have others to do the work.

Reason number 5: Do you like to catch the flu several times a year? Because working on a call-center is how you get the flu several times a year. Due to the open space shared by up to hundreds of person, when one's get sick, the virus is easily propelled, especially when you are encouraged to work even when sick. Yep you got it right, work while sick or loose your performance bonus.

Reason number 6: At the end of the day besides being burned out, you have nothing to show for. I mean I guess that people are pleased that you solve their issues, yet for you as a person it is not rewarding and your time just feels to be irremediably lost day in and day out.


Reason number 7: Do you enjoy being monitored by the second during your eight hours shift? Because that's what you get in a call-centre, also be prepared to sync your biological urges with your breaks...

Reason number 8: Don't expect to climb the career ladder, you'll be stuck in the same position, as long as you stay there, no matter how you perform, without any chance whatsoever do get out of there.

Reason number 9: After the initial months, when you still have a minimum of enthusiasm or curiosity as everything is new and you want to learn, you'll be stuck with redundant tasks and processes, repeating those same borring things over and over.

Reason number 10: Did you had a life priorly? Now you don't any more, your all life schedule is set accordingly to your work shifts, between 7 am to 7 pm they'll even stop you from taking planned vacation by delaying their approval to a few days before you had set them.

Reason number 11: No perks come with the job, you get a paycheck and that's all, no insurance, life or medical plans, vouchers or contests, nothing, just a hard earned paycheck at the end of the week or month.

Reason number 12: Be prepared to have several people bugging you from morning till end, from Team Leaders, Real-Time Controllers, Higher level agents, Operations Managers among others, you'll have half a dozen of people giving you orders.

© 2015 Bruno Fonseca

Comments

    0 of 8192 characters used
    Post Comment

    No comments yet.

    working

    This website uses cookies

    As a user in the EEA, your approval is needed on a few things. To provide a better website experience, hubpages.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

    For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: https://hubpages.com/privacy-policy#gdpr

    Show Details
    Necessary
    HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
    LoginThis is necessary to sign in to the HubPages Service.
    Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
    AkismetThis is used to detect comment spam. (Privacy Policy)
    HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
    HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
    Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
    CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
    Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
    Features
    Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
    Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
    Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
    Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
    Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
    VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
    PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
    Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
    MavenThis supports the Maven widget and search functionality. (Privacy Policy)
    Marketing
    Google AdSenseThis is an ad network. (Privacy Policy)
    Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
    Index ExchangeThis is an ad network. (Privacy Policy)
    SovrnThis is an ad network. (Privacy Policy)
    Facebook AdsThis is an ad network. (Privacy Policy)
    Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
    AppNexusThis is an ad network. (Privacy Policy)
    OpenxThis is an ad network. (Privacy Policy)
    Rubicon ProjectThis is an ad network. (Privacy Policy)
    TripleLiftThis is an ad network. (Privacy Policy)
    Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
    Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
    Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
    Statistics
    Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
    ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
    Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)