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Workplace Communication Part 7 of 7: Practice & Remember Manners

Updated on March 15, 2012
Think calm to communicate.
Think calm to communicate.


The key to future success and advancement in nearly every aspect of life is effective communication. A superb place to begin your new awareness of effective listening and communication tools is at home. It is amazing and perplexing that at work one can be a relatively good communicator, then at home to the people who mean the most, it all goes out the window.

  • Start Small. Learning how to communicate with people takes time to develop. Become comfortable with each of these steps one at a time. As a skill that must be learned it’s not necessarily going to be easy.
  • Take extra time to listen. You will be amazed at how levels of cooperation, feelings of goodwill, and spirit of oneness can prevail. Love is a four letter word spelled, T-I-M-E.
  • Be aware how often you hear (or say), "Yes, BUT …" or start sentences with "But…." By the way, "However…" is just a chocolate-covered "But," so don’t use it either.
  • Knowledge Is Power. Effective communication begins and ends with knowledge. A well-rounded individual is a fascinating one. People who travel, read, participate in multiple activities, or are aware of current events are a joy to talk to. The more life experience a person has, the better he or she can relate to others.
  • Take a Risk. Self-worth is synonymous with confidence and regardless of rejection, a person's self worth does not change. People are often afraid to take a chance because they fear rejection. Rejection makes a person feel inferior. In reality, rejection does not change one's self-worth. You are still the same person, as valuable and important as you were before you entered a conversation. No one can take your self-worth away from you; only you can do that. Rejection is an illusion.


In a business environment, social niceties are expected.Though we often we reserve our best behavior for first impressions.To maintain long-term effective communication, it is important to carry our best manner into all interactions.This builds personal rapport with your co-workers and can carry into all aspects of your life.

Personal presentation, body language, and emotional maintenance were discussed in an earlier article. It’s important to also:

·Smile. Every person appreciates being the recipient of a smile, plus it’s contagious.

·Greet. One should never be so pressed that greetings and introductions are skipped. Shake hands. If appropriate – hug.

·Be Polite. Please. Thank You. May I? Nice to meet you. How are you? Hold a door open for someone. Wait patiently even when you are in a hurry. Be calm, even when you are upset or have a problem to resolve. Merge in traffic. These basic gestures should always be followed.

·Tone and Demeanor. Check yourself. Frustration can appear in everyday communication, be responsible. Do not take your emotions out on others, or resort to physical motions of irritation.


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