I've noticed recently that many of the small companies I deal with neglect to do follow ups and their customer service isn't great. Lately I find myself chasing after people so that I can "convince" them to render me a service or provide a product for which I will be paying for. I thought it was the smaller businesses that had to go the extra mile or are people just sinking into mediocrity? Don't they want new clients? Are they too busy? Or, is their staff or system inefficient?
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