Absolutely!...Due to the state of economy, many people are under pressure financially and emotionally. Day to day tasks are very stressful and communications in the business world is not any better. For example:
Business: You've been a long time customer at my business. We instead understand the state of economy and the financial strain which you maybe experiencing.
Customer: I am experiencing financial difficulties at this time. I'm seeking options to keep my credit in good standing. What are my options at this point?
Business: Due to the state of economy, Gotcha! Indebt~ Your interest rate on your credit card is no longer 9%, it has been increased to 18%. Due, to the last two late payments recorded on your account 60 days past due.
Customer: I've been unemployed for 3 months and have fallen behind on all my bills.
Business: Ok! When you're late, we'll add an increase amount of late fee charges to your account. Because, remember we are going to fix our financial issue first. That will probably result in over the limit fees as well. Good Luck to you good customer. I've enjoyed doing business with you.