flacoinohio - I am just interested in what makes good service in other parts of US and the world. I am in the food service business. Thanks.
Khal Blogo - interesting statistic. Was that the Gartner group that came out with that?
Just kidding of course, I have been in the business for 20 years and have never seen ANYONE do anything to food or drink no matter how RUDE the customer might be.
I doubt very seriously that anyone has ever done that type of study.