In May of 2011, someone accessed my PayPal account. I ended up paying the bounce fees at my bank, but the charges were not paid by my bank. Over a year has gone by, I have taken numerous steps, and have cleared all of the questions needed to do so. PP always wants me to pay via PP when shopping on-line (they actually forced a transaction through yesterday), but I cannot get them to allow payments to come through! I have attempted to close the account, but they keep saying I need to do something else. All done. Anyone?
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At the beginning of this, I did speak with a live person. This is how we caught the charges being made. I have been in contact multiple times without any conclusions. They even gave me a keycard for security. My account says it is good to go. Not.
I have been so distraught over this...I did not realize this option was available! Thank you!