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Ah yes, the uppity customer. Too funny. I had one lady yelling at my friend that her dad was a lawyer and that she could buy her and she was going to sue the store...of course it never happened.
Abby, I am speechless in regards to that customer; however, I am happy that you got the promotion :o) I understand about being military spouse; I served (active duty/reserves) for 20 years in the Navy & will become an Army wife soon :o) Take Care
@innerspin, Wow ... now that is truly a prime example of customer service gone extremely wrong and so much for caring about your consumer. Are these folks still in business? Although that was a horrible experience, thanks for sharing.
Just googled them, yes, they're still going. A very big brand. They have great products, I used them for about two years.
I think people like that walk around in a bad mood, whether you are serving them or not. People like that have never had to serve or work in customer service and so they don't realize that there are protocols to follow that are made by the company.