Do you think a business has an obligation to provide excellent customer service?

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  1. LillyGrillzit profile image79
    LillyGrillzitposted 11 years ago

    Do you think a business has an obligation to provide excellent customer service?

    When it comes to customer service; either as the customer, or the business representative, is there an unstated expectation of treatment or not?

    https://usercontent1.hubstatic.com/6979838_f260.jpg

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  2. duffsmom profile image60
    duffsmomposted 11 years ago

    There should be.  I think a business should act like they want the customer's business and treat them like their purchases are important.  I see so little of that anymore.

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    1. LillyGrillzit profile image79
      LillyGrillzitposted 11 years agoin reply to this

      duffsmom, Thank you for taking the time, and making the effort to answer this question.  I agree. I want businesses to appreciate my effort, and money. I find very little of that these days too.

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  3. Rochelle Frank profile image91
    Rochelle Frankposted 11 years ago

    A person can run their business any way they choose, but if they expect to be successful they have to treat the customer with fairness and respect. That's the bottom line, and it affects their bottom line.

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    1. LillyGrillzit profile image79
      LillyGrillzitposted 11 years agoin reply to this

      Rochelle Frank - Thank you for your answer. It would help if more companies would realize: "...That's the bottom line, and it affects their bottom line."

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  4. MickS profile image60
    MickSposted 11 years ago

    Yes, always, no exceptions.------------------------------

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    1. LillyGrillzit profile image79
      LillyGrillzitposted 11 years agoin reply to this

      MickS, Thank you very much for your answer! I agree.

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  5. mdiggs1234 profile image70
    mdiggs1234posted 11 years ago

    I definitely think that anyone who is running a business and dealing with the public...has an obligation for at least good customer service, if not excellent....who wants to spend money where someone talks to you bad or acts like you are getting on their nerves and has an attitude....certainly not me....

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    1. LillyGrillzit profile image79
      LillyGrillzitposted 11 years agoin reply to this

      Thank you for answering this question. I agree, when we spend our money, we would like to be treated with at least good service.

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