Airlines overbook flights just expecting that someone will give up their seat, the post office lady just gabs with someone for what seems like forever while a line of people are waiting...does anyone care about customer service anymore???
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Yes it is sad that cheating people is the norm these days. I'm glad you have experienced some good customer service even if it is Chick-Fil-A's. Hopefully most food places have good customer service. Transportation is the scary one.(trains.planes..)