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Bank of America Online Banking Sign In

Updated on September 27, 2012 Sign In

The Bank of America website has been known to have "outages" from time to time. These instances are temporary and can last from minutes to hours. When a customer can't sign into Bank of America's website, they may see a "this page has timed out" error or a similar message.

When this happens customer's can't sign in to check their balances. If this happens, there are a few things you can do until the tech-experts resolve the issue.

bank of america customer service
bank of america customer service Sign In Problems

If you experience a problem signing into, be sure that you are indeed signing into the official website. Next enter your Online ID and be sure that you have chosen the correct STATE for your account. This is a common problem that can be easily resolved, once you're aware of the issue. Then, confirm that your SiteKey image is correct and enter your passcode.

If you still can't sign in, or the site appears to be down, Bank Of America has a really helpful live stream, customer service Twitter account where you can find out if others are experiencing the same sign-in problem. Follow Bank of America's reps at @BofA_Help on Twitter. When there is an outage, a notice will be posted here.

bank of america website down
bank of america website down

What to do when Bank Of America Website is Down

Alternatives to checking your account balance

When you can't sign into, there are other ways you can check your balance.

Check Balance by Phone

When the Bank of America website is down you can check your account by calling the customer service number that is listed on your latest bank statement. The general customer service number for Bank of America is 1-800-432-1000. They are available to answer calls Monday through Friday between the hours of 7am and 10pm. On Saturday and Sunday they are open from 8am to 5pm.

Check Balance at Bank of America ATM

Another way you can check your balance when the Bank of America site is down is by going to a local Bank of America ATM machine. If you try checking your balance at a non-Bank of America ATM, service fees may apply.

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Bank of America Customer Service Telephone Numbers

It's a no brainer that you can't check out the official links at when the site is down, but the important links are listed below.

If the site is down or you can't sign into your Bank of America online account, these telephone numbers may prove helpful.

Online Banking Technical Support

1.800.792.0808 (California)

1.866.399.0122 (Idaho, Washington)

1.800.933.6262 (All Other States)

Monday through Friday

7 a.m. to 10 p.m. (Local Time)

Saturday and Sunday

8 a.m. to 5 p.m. (Local Time)

Checking and Savings Balance Inquiries

1.800.622.8731 (California)


(Idaho, Washington)


(All Other States) Monday - Friday

7 a.m. to 10 p.m.

Saturday & Sunday

8 a.m. to 5 p.m.

Bank of America Sign In Issues: Comments

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    • profile image

      anonymous 5 years ago

      I am trying to sign in to boa online banking - for three days. What is happening?

    • Countryluthier profile image

      E L Seaton 6 years ago from Virginia

      You're definitely of more help than the bank. Thanks for the lens. I am abandoning ship early 2012. Happy Thanksgiving!