Big business, small business, no business without customers. Customer service is of utmost importance to any business. Learn what you can do to improve customer service, which leads to customer satisfaction and...
While dealing with customer service problems, organisational procedures need to be followed in a systematic way.
Businesses today are focusing more resources than ever on delivering great customer service. And why shouldn’t they be? Customers today are more tech savvy and connected than ever, and simply providing a product...
Businesses like to hear from customers, their opinions and what they expect. That way the organisation learns and grows.
When organisations or businesses have recurring customer service problems, changes need to be made to improve services.
You don't have a business if you don't have customers. Here are six effective techniques for improving your relationship with your customers.
Tipping for good service is considered the norm in the US. Leaving a gratuity for servers is customary based on the level of service. Where did this custom come from? Why does it occur?
I had enough of stores screwing me over and actually bothered to learn a thing or two from the Consumer Protection Act. Here's what I picked up...
Poor performance in the workplace may be the result of carelessness, exhaustion, distraction and even boredom. There are a few steps we can take to avoid becoming victims of employees' silly mistakes.
Here are some practical steps you can take to reduce the impact of problems on your customers and make them advocates for your business.