While dealing with customer service problems, organisational procedures need to be followed in a systematic way.
Businesses like to hear from customers, their opinions and what they expect. That way the organisation learns and grows.
Tipping for good service is considered the norm in the US. Leaving a gratuity for servers is customary based on the level of service. Where did this custom come from? Why does it occur?
Poor performance in the workplace may be the result of carelessness, exhaustion, distraction and even boredom. There are a few steps we can take to avoid becoming victims of employees' silly mistakes.
Big business, small business, no business without customers. Customer service is of utmost importance to any business. Learn what you can do to improve customer service, which leads to customer satisfaction and loyalty.
When organisations or businesses have recurring customer service problems, changes need to be made to improve services.
It's never fun to be on the receiving end of bad customer service. But when it happens, how do you respond to it? This article shares 10 tips on how to respond when you receive poor customer service.
I had enough of stores screwing me over and actually bothered to learn a thing or two from the Consumer Protection Act. Here's what I picked up...
You don't have a business if you don't have customers. Here are six effective techniques for improving your relationship with your customers.
For years I have seen a decline in how the customer has been treated with a lackadaisical attitude and a who cares thought process being the norm. Yesterday I found reason to believe again.