Businesses like to hear from customers, their opinions and what they expect. That way the organisation learns and grows.
When organisations or businesses have recurring customer service problems, changes need to be made to improve services.
Poor performance in the workplace may be the result of carelessness, exhaustion, distraction and even boredom. There are a few steps we can take to avoid becoming victims of employees' silly mistakes.
While dealing with customer service problems, organisational procedures need to be followed in a systematic way.
Tipping for good service is considered the norm in the US. Leaving a gratuity for servers is customary based on the level of service. Where did this custom come from? Why does it occur?
It's never fun to be on the receiving end of bad customer service. But when it happens, how do you respond to it? This article shares 10 tips on how to respond when you receive poor customer service.
Big business, small business, no business without customers. Customer service is of utmost importance to any business. Learn what you can do to improve customer service, which leads to customer satisfaction and loyalty.
I had enough of stores screwing me over and actually bothered to learn a thing or two from the Consumer Protection Act. Here's what I picked up...
There are thousands, perhaps millions of single women who are or are about to be reduced to the horror and destructive presence of CATS (shudder) simply because they do not have a man around the house for the necessary 2 or 3 hours a week when such manly presence is needed to do the few odd jobs...
Customer Experience (CX) is one of the key business differentiators. It not just helps with brand building but contributes significantly to your customer acquisition and retention objectives. Here is how you can elevate the CX of your delivery or logistics business.