Customer Service & Satisfaction
- Subtopics
Customer Satisfaction
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The Difference Between Hearing and Listening
Communication is a two way process. Many people do not listen and do not understand what the other person says or feels because they do not know the difference between hearing and listening.
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eBay Complaints - The Best Ways to Make a Complaint About Ebay, and Get Results!
Complaining to eBay could be one of the hardest things you will do. I, try to make things easier for people going through the process. I have had to lock horns with eBay on a few things over the years. I am happy to say that have had a refund on every occassion.
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Team Work in Pike's Place Fish Market, Seattle - Choose Your Attitude!
At Seattle's famous fish market, Pike's Place, it's all about the team work. The way they work is called the Fish Philosophy and spawned a totally new approach to team work, choose your attitude!
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NVQ Unit C5 - Monitor and solve customer service problems - Part 1
Businesses like to hear from customers, their opinions and what they expect. That way the organisation learns and grows.
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Advantages and Disadvantages of Online Shopping
Online shopping means life has never been easier—except for when it turns out to be more of a hassle than you expected. Read this list of the pros and cons of shopping online to know what to expect.
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NVQ Unit C5 - Monitor and solve customer service problems - Part 3
While dealing with customer service problems, organisational procedures need to be followed in a systematic way.
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10 Tips on Dealing with Difficult Customers
Difficult customers is something that almost any type of company and organization has to deal with. So how do you deal with them? Do you just take the abuse they give you? Read on to find out.
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Reading and Understanding Body Language
How to read and understand body language signs. Learn how to detect flirting or lying mostly when dating or doing business.
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How to be a Good Retail Customer
There is nothing worse about working retail than dealing with angry and rude customers. Customer Service Reps are forced to sit through hours of training videos aimed at making them more able to serve the public, but there isn't a tutorial on how to be a good customer. Here are a few tips, so you...
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Excellent Customer Service in Human Resources: A Requirement for Serving Employees in the Workplace
Customer service in the workplace is a must for employees serving their customers. Human Resources staff must practice excellent customer service as well. Since employees depend on Human Resources to assist them with problems and concerns at work, it is important for HR professionals to have a...