Communication is a two way process. Many people do not listen and do not understand what the other person says or feels because they do not know the difference between hearing and listening.
Complaining to eBay could be one of the hardest things you will do. I, try to make things easier for people going through the process. I have had to lock horns with eBay on a few things over the years. I am happy to say that have had a refund on every occassion.
At Seattle's famous fish market, Pike's Place, it's all about the team work. The way they work is called the Fish Philosophy and spawned a totally new approach to team work, choose your attitude!
Businesses like to hear from customers, their opinions and what they expect. That way the organisation learns and grows.
Online shopping means life has never been easier—except for when it turns out to be more of a hassle than you expected. Read this list of the pros and cons of shopping online to know what to expect.
While dealing with customer service problems, organisational procedures need to be followed in a systematic way.
Difficult customers is something that almost any type of company and organization has to deal with. So how do you deal with them? Do you just take the abuse they give you? Read on to find out.
How to read and understand body language signs. Learn how to detect flirting or lying mostly when dating or doing business.
There is nothing worse about working retail than dealing with angry and rude customers. Customer Service Reps are forced to sit through hours of training videos aimed at making them more able to serve the public, but there isn't a tutorial on how to be a good customer. Here are a few tips, so you...
Customer service in the workplace is a must for employees serving their customers. Human Resources staff must practice excellent customer service as well. Since employees depend on Human Resources to assist them with problems and concerns at work, it is important for HR professionals to have a...