Communication is a two way process. Many people do not listen and do not understand what the other person says or feels because they do not know the difference between hearing and listening.
A year in the life of a paper carrier, as told by a man who survived with his sanity.
A product review of Dr. Scholl's Custom Fit Orthotic Inserts and its foot mapping kiosk.
Complaining to eBay could be one of the hardest things you will do. I, try to make things easier for people going through the process. I have had to lock horns with eBay on a few things over the years. I am happy to say...
Gestures or emblems have been used to replace words in many countries, and they are often specific to a given culture. Gesture may mean something complimentary in one culture, but is highly offensive in another....
Online shopping means life has never been easier—except for when it turns out to be more of a hassle than you expected. Read this list of the pros and cons of shopping online to know what to expect.
At Seattle's famous fish market, Pike's Place, it's all about the team work. The way they work is called the Fish Philosophy and spawned a totally new approach to team work, choose your attitude!
Customer service is more important in the Internet Age than ever before. Learn how to develop good customer skills to get commitment from customers.
Ever wondered how hard the life of a customer service worker can be? And with this, how funny sometimes? You can find some of the most funny customer service quotes in this article. Beware: may cause laughter!
Big business, small business, no business without customers. Customer service is of utmost importance to any business. Learn what you can do to improve customer service, which leads to customer satisfaction and...