This article gives tips to improve 'Average Handling Time' (AHT) on calls in a call centre. Don't be an annoying advisor who is slow and takes long calls. Learn ten easy ways to be quick in resolving queries and provide good customer service in a call centre background.
Why don't the big stores have what I want? They say they are losing money and losing sales. It's no wonder, when they don't ask the customer what they want and don't listen to the answers anyway!
Find out how to improve your customer service skills or get a head start in your training here from someone who's been working in customer service for years.
Are you providing good customer service... or are you in servitude to your customers? Learn ways to serve customers while preserving profits.
If you've ever worked in public/customer service, then you know about the stress levels involved. If you find yourself still in that situation, this article provides a series of quotes and my reflections to help you deal with the anxiety.
Useful information for employers and employees alike - how to be a good receptionist is something you both need to know and there are plenty of ideas here to work on. After all, knowledge is power.
Have you ever called DirecTV customer service? Did you know you are actually not talking to a DirecTV employee when you do this?
Working with people can be quite challenging, especially customer service. Here are some tips on making everyday job an opportunity to make sure everyone come out happy.
Being a phone actress takes talent. Making someone believe a fantasy over the phone can be incredibly tricky! Here are some helpful hints to help you to be the best phone actress.
LOS/MW Survey (Line Of Sight) MW survey is carried out to have MW connectivity between the two sites to ascertain the Line of Sight clearance. The MW LOS Survey is carried out physically checking the terrain between the hop and selecting the...