Businesses like to hear from customers, their opinions and what they expect. That way the organisation learns and grows.
While dealing with customer service problems, organisational procedures need to be followed in a systematic way.
Do you ever wonder what people in call centers think of you? I am here to tell you!
Big business, small business, no business without customers. Customer service is of utmost importance to any business. Learn what you can do to improve customer service, which leads to customer satisfaction and loyalty.
If you're new to customer service or simply need a refresher, this easy to understand training is for you. Special bonus: customer shorts videos, individual assessment and discussion questions.
Useful information for employers and employees alike - how to be a good receptionist is something you both need to know and there are plenty of ideas here to work on. After all, knowledge is power.
There are many Quotes on Great Customer Service that could act as mission statements for many Businesses today. Mahatma Gandhi is one such contributor whose words speak truth, wisdom and understanding of what Great Customer Service truly is. Here I have shown why his Quote has a place in modern day.
Customer service in the workplace is a must for employees serving their customers. Human Resources staff must practice excellent customer service as well. Since employees depend on Human Resources to assist them with problems and concerns at work, it is important for HR professionals to have a...
Many sales presentation skills training fail to address a fundamental hurdle - how to make clients listen. If they don’t listen to you no amount of convincing will work.
Difficult customers is something that almost any type of company and organization has to deal with. So how do you deal with them? Do you just take the abuse they give you? Read on to find out.