Businesses like to hear from customers, their opinions and what they expect. That way the organisation learns and grows.
While those working in the hospitality industry provide vital services, Some believe the growing expectations of tipping is becoming too high. Perhaps a middle ground needs to be reached
Are you a kiosk worker? Are you annoying? Let me help you determine the truth.
Difficult customers is something that almost any type of company and organization has to deal with. So how do you deal with them? Do you just take the abuse they give you? Read on to find out.
Big business, small business, no business without customers. Customer service is of utmost importance to any business. Learn what you can do to improve customer service, which leads to customer satisfaction and loyalty.
If you're new to customer service or simply need a refresher, this easy to understand training is for you. Special bonus: customer shorts videos, individual assessment and discussion questions.
Are you providing good customer service... or are you in servitude to your customers? Learn ways to serve customers while preserving profits.
How to quickly calm an angry customer, and how to keep their business.
Why don't the big stores have what I want? They say they are losing money and losing sales. It's no wonder, when they don't ask the customer what they want and don't listen to the answers anyway!
Have you ever called DirecTV customer service? Did you know you are actually not talking to a DirecTV employee when you do this?