LOS/MW Survey (Line Of Sight) MW survey is carried out to have MW connectivity between the two sites to ascertain the Line of Sight clearance. The MW LOS Survey is carried out physically checking the terrain between the hop and selecting the...
How to quickly calm an angry customer, and how to keep their business.
Difficult customers is something that almost any type of company and organization has to deal with. So how do you deal with them? Do you just take the abuse they give you? Read on to find out.
It's never fun to be on the receiving end of bad customer service. But when it happens, how do you respond to it? This article shares 10 tips on how to respond when you receive poor customer service.
A year in the life of a paper carrier, as told by a man who survived with his sanity.
This article gives tips to improve 'Average Handling Time' (AHT) on calls in a call centre. Don't be an annoying advisor who is slow and takes long calls. Learn ten easy ways to be quick in resolving queries and provide good customer service in a call centre background.
Businesses like to hear from customers, their opinions and what they expect. That way the organisation learns and grows.
Poor performance in the workplace may be the result of carelessness, exhaustion, distraction and even boredom. There are a few steps we can take to avoid becoming victims of employees' silly mistakes.
Useful information for employers and employees alike - how to be a good receptionist is something you both need to know and there are plenty of ideas here to work on. After all, knowledge is power.