Lately it feels like the world has turned into a bunch of zombies. No matter what store I walk in to it feels like at least one of the cashiers or customer service representatives is brain dead or worse. I’m not saying these people are dumb, I’m...
Why don't the big stores have what I want? They say they are losing money and losing sales. It's no wonder, when they don't ask the customer what they want and don't listen to the answers anyway!
Are you a kiosk worker? Are you annoying? Let me help you determine the truth.
A year in the life of a paper carrier, as told by a man who survived with his sanity.
Big business, small business, no business without customers. Customer service is of utmost importance to any business. Learn what you can do to improve customer service, which leads to customer satisfaction and loyalty.
Business opportunities are getting harder and harder to come by in the real world. However, that necessarily doesn't have to spell out complete gloom and doom for you. The internet is here and the future is online.
If you're new to customer service or simply need a refresher, this easy to understand training is for you. Special bonus: customer shorts videos, individual assessment and discussion questions.
Find out how to improve your customer service skills or get a head start in your training here from someone who's been working in customer service for years.
I had enough of stores screwing me over and actually bothered to learn a thing or two from the Consumer Protection Act. Here's what I picked up...
It's never fun to be on the receiving end of bad customer service. But when it happens, how do you respond to it? This article shares 10 tips on how to respond when you receive poor customer service.