It's never fun to be on the receiving end of bad customer service. But when it happens, how do you respond to it? This article shares 10 tips on how to respond when you receive poor customer service.
Are you providing good customer service... or are you in servitude to your customers? Learn ways to serve customers while preserving profits.
Have a new restaurant or a business? Worried about handling your customers? Worried about whether customers are content or not? Here's how to handle your business without being a pro at marketing!
Many sales presentation skills training fail to address a fundamental hurdle - how to make clients listen. If they don’t listen to you no amount of convincing will work.
One of the most worst frustrations of modern life is to call a company for assistance, only to be failed entirely by abysmal customer service mentality.
Being a delivery girl has some sweet perks, but there are a few things people do that really get my goat. So, for lack of a better idea on something to write about, I've decided I would like to rant a little about stuff us drivers see and hear on a daily basis that people really don't consider when...
So many call centers and businesses spend a lot of time worrying about what the body of their calls (or meat and potatoes of a call) sound like, that they don’t often give a lot of attention to their greeting or closing of their calls. Both...
A year in the life of a paper carrier, as told by a man who survived with his sanity.
When repeat customers patronize a particular brand, item, or service, they may not admit the true reason behind their loyalty. Chances are, they may be influenced by people they really respect/admire or by the very people they totally do not like at all.