For years I have seen a decline in how the customer has been treated with a lackadaisical attitude and a who cares thought process being the norm. Yesterday I found reason to believe again.
It is of critical importance for any business to realise that not every customer repetitively buying a product or service is necessarily ‘’truly loyal’’, in fact, if a customer is retained for reasons other than true loyalty, the effect on a company’s long term profitability may actually...
Why don't the big stores have what I want? They say they are losing money and losing sales. It's no wonder, when they don't ask the customer what they want and don't listen to the answers anyway!
One of the most worst frustrations of modern life is to call a company for assistance, only to be failed entirely by abysmal customer service mentality.
Without a loyal base of regular customers a business can not succeed. So what is the definition of superior customer service?
Customers have become even more discerning and demanding and now that social media has revolutionised Word-of-Mouth, poor service is exposed almost immediately and can cripple a company fast.
In any business or retail establishment, customer service is of the utmost importance. Without customers to buy your goods or services, your business will fail. We all know how important customers are; here are some basics for providing great customer service.
Welcome to Police Work: Police Force or Police Service? The weakened hands began to slip. Once desperate and grasping with fear, they had clung strongly to the keel of the upturned dinghy. Whilst they had been strong, when the fisherman had had...
I just started working in a nail salon and have to put up with a lot of annoying customers. This hub is not intended to encourage you to make it worse than it really is!? So in order for you to get great looking nails at the right price. If you...
The main concern when deciding to relocate a business is how to keep it productive and disrupt the work routine of your employees as little as possible.