Everyone has their off days, and sure - you can't expect everyone to have the same amount of energy and enthusiasm. But, you can expect good service with a smile. What if you get the opposite of this - what if you get truly horrific customer service? We have the right to complain as paying...
My Moviepass experience is one of highs and lows until it was no longer useful to me. I wrote my personal experience with this company and their movie subscription service so you can see the evolution of their service as it eventually became more like a scam (in my own opinion).
This article explains what can impact customers returning to a store. Customer retention is important when it comes increasing a store's sales, which drives a company's profits. There are some factors that stores have control over, but customer personal characteristics can also be influential.
The wave of new customers is now ready to come into the beach. Just read this piece (carefully) and see if one or all of these new inventions will help make grocery shoppers more happy.
A really quick overview of what Speech Analytics does, how it works and why you might want to use it. This is not a technical manual, it tried to demystify it if you are reading abut speech analytics for the first time.
Just like any other business, customer service has its own Do’s and Don’ts. It is better to be knowledgeable and be aware of what to say to your customer and what not to say. Being knowledgeable gives you the upper hand in handling your customers’ problems efficiently.
For years I have seen a decline in how the customer has been treated with a lackadaisical attitude and a who cares thought process being the norm. Yesterday I found reason to believe again.
If you have ever filed a complaint against your local telephone or cellular phone company or provider, you know how difficult it truly can be. One suggestion is to start off at the State Level. Regardless of where you live, the state actually controls the telecommunications industry. Be sure to...
How can you remove customer feedback on a website, whether it is your own or someone else's?
Reviews can make or break online sellers nowadays, as most people look to them for their buying decisions.