- Business and Employment
DealDash ,Yes, it IS a SCAM!
DealDash seems to be turning into a scam
Once a loyal customer, Dealdash is not the site it used to be. Within weeks , what I once thought was a fair and honest site, now seems to have become unstable and unethical. This article gives only some of the examples I have experience lately with this site. If you find more, please feel free to add to the comments section. It is my hopes to keep others from losing hard earned money to this scam. Before entering any auction site it is important to research as much as you can about the site, and make sure to read their Terms and Conditions!
DealDash is no longer fair and honest
My experience with the DealDash Penny Auction Site, the perspective of someone who used to be a powerbidder, but now have seen a lot of unethical things happening.
I joined Dealdash in 2010. Back then, it seemed to be a decent Penny auction site with fairness and honesty. Over the time since I had joined, I had won items at a good price, Ive won some really good deals, Ive won some mediocre deals, and I have lost many auctions. That is how Penny Auctions go. You win some, you lose some. Sometimes you are lucky enough to win things for very little bids, sometime you spend quite a bit of bids and don't win.If there was a problem with the site, customer service was very prompt in trying to fix the problem. I understood that, and was quite happy that the items I won made up for the money I lost. I also knew that I was taking a risk bidding on auctions, and was never guaranteed a win. So, all in all, it is like gambling. So long as it was fair and honest, I was willing to continue to keep using the site.
In order to keep things fair, a person is only allowed one user account, and is limited to certain amount of wins per week (6 under $200 and 3 over $200) Also, if you hit over $3,000.00 in wins in a month then you are only able to win 1 item of less than $200, and 1 item over $200 per week until the month is over. Seemed fair to me.
However, DealDash is no longer the site it used to be. I do not see it as a fair site, and I have seen enough proof to make up my mind that ultimately you will almost always lose, and won't come close to making any kind of deals, and that the site is no longer "fair and honest".
First off, Dealdash was "sponsoring" people on You Tube to advertise their site, with these people promising "easy wins", claiming they won Ipads for $32.25. What they do not tell you is that it did not cost them $32.25. It costs them the $32.25, PLUS the cost of all the bids they spend to win the item. If each bid cost .60 cents, and they spend 1000 bids, then ultimately, it costs them $32.25 plus $60.00 = $92.25. Now, $92.25 is still a good price for an Ipad, but they weren't honest when they said it only cost them $32.25. This is also keeping in mind that they only spent 1000 bids.
Second, new users have popped up on the site in an unbelievable rate. The funny thing is, these "new users" seem to win a high value auction against veterans who have been there a long time and then are never seen again. A Lot of these "new users" spend over 10,000 bids on an item. There are webiste that track auctions, so you can see when the person joined, how many bids they have used, what they have won, etc. I use these sites to see the history of bidders. I have found it extremely hard to believe that there are all these new users who will purchase $600 worth of bids and throw them on ONE auction, only to walk away a winner.
Another suspicious activity. There will be 5 people bidding on an auction, 1 is a veteran who has history on the site, 4 are "new users". As soon as the veteran stops bidding, 3 of the "new users" drop off at the same time, and 1 new user is left as the winner. This has not happened once. It keeps occurring over and over in auctions. One time might have been a coincidence, but after seeing it happen on over 30 auctions, it raises a flag. This has led me to believe that either people are using more than one account (which is not allowed), or the site is creating bots so they win they auction. It is not possible that 4 people all "by chance" drop out of auctions at the same time. Most auctions have veterans who have spent over 6000 bids on them, and then once they drop, a "new user" wins the auction with only 20 bids... How did all these "new users" become so good at power bidding? Not to mentio Dealdash is making loads of money on all the bids spent!
There's more... Now Dealdash seems to be having "server" issues, whereas their servers freeze and a person cannot bid. Many people who have had thousands of bids lose the auction because the "server" dropped them... yet one person is still able to win. Also, some of these server freezes only happen on certain auctions (all high end ones) while the others are running fine.
Are you seeing a pattern here?
Still more.... I have made a bid purchase only to have Dealdash's site tell me "order not processed". After making a few attempts, I finally receive my bids. HOWEVER, when I check my Paypal, I was charged for ALL the attempts. When I contact customers service, I did not receive any response. After 7 unanswered emails (only way to reach them now, their customer service # is a recording directing you to email them, so you cannot speak to anyone) I finally put in dispute in Paypal. Only then did I receive an email from them. Instead of giving me the refund I requested, they just dumped a bunch of bids into my account with the comment "Sorry for the inconvenience..." I did not want the bids, I wanted a refund. I didn't want to spend $700 on bids! I had only wanted to purchase the ONE bid pack. Since then, 3 more charges have shown up on my paypal. I emailed them to ask for a refund, stating I did not make the purchase, and I will not accept bids as a "refund." I have yet to hear back from them for days, so I have filed yet another dispute with Paypal.
Finally, the last two auctions I have won, I still have yet to see the products arrive. They "claimed" they have changed suppliers (mostly everything in the past came from Amazon) because the old supplier couldn't fulfill their demands (Seriously? Amazon can't fulfill their demands?)
Meanwhile anything I get still comes from Amazon. One of the items I never received, I was told was "delivered". They also would not give me the tracking number, so I could not look it up. They actually told me that one of my neighbors probably stole it, so they aren't responsible.... SERIOUSLY? Then why not give me the tracking # so I can verify?
What they also don't tell you.. All these people who are posting on their facebook page, youtube, etc about how DealDash is great and they have won so much stuff. Dealdash offers them free bids to post or make videos. They are not doing it because of their great experience. They are doing it because they are being paid by DealDash in form of bids!
All in all, I have stopped using Dealdash and have issued a complaint with the NY BBB. The report only includes the $$ and items as of lately, not my entire history with them, because for a while, I am pretty sure they were legit.
If you want to try your hand with them, best of luck to you. I am sure you will win a few things in the beginning, as they seem to allow that to suck people in. However, once the winning gets tough, RUN!
As of December 2012... I STILL have not received any items that I had won back in September. (I no longer bid on Dealdash) I only received one email response from them stating that they got a "new supplier" and that one of my items was out of stock (since September???) Meanwhile I still see auctions on Dealdash for that very item! Dealdash refuses (well, they just won't respond, so I take that as a refusal) to refund me the money they double/triple billed me for. I am disputing it through Paypal. Their customer service is unreachable!
More and more people are coming forward and stating that they are having the same identical problems.
I can now honestly say... DO NOT TRUST THIS SITE!
All the people you see on facebook claiming they got these amazing deals are being compensated by DealDash for doing so. I have tried contacting these people through facebook asking if their wins were genuine, and of the 32 people I contacted, NOT ONE responded.
BEWARE! BEWARE! BEWARE!
After numerous emails and actual data I sent to DealDash, I finally got them to respond and request a phone call with me. Let me start by saying that I was fed nothing but excuses, such as "We couldn't handle the volume" and "Our supplier's fault"
After all that, they admitted to the fact that there were people using software/collusion bidding to win high end auctions. They admitted to this AFTER I sent them a LONG list of auctions involving the same auctions, with one of them winning every auction. They thanked me for bringing this to their attention. REALLY? I thought they were 100% audited with a fair auction guarantee?!?!?!? Also, they told me they were not responsible for this and WOULD not refund me the cost of the bids that I lost on the auctions that people were cheating. REALLY? How is that a 100% fair auction guarantee???
I have also created a Facebook page called DealDash Cheated Me. This will allow people to share their storied and hopefully work together to get these resolved!
- Deal Dash Ripoff Website
Website set up to help those who have been victims of DealDash.
Better auctions? Try Ebay