Is Good Customer Service Realistic?

1. 76

   brittvan22posted 12 years ago

   Is Good Customer Service Realistic?
   
   Is it ok to be disrespected as a valued customer?

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2. 0

   Starmom41posted 12 years ago

   no, customers have the right to be respected and treated well.

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3. 60

   Time2Spareposted 12 years ago

   be a valued customer or not, you have to be respected by the mere fact of being a customer. If at any moment you feel you have not been treated well, or being disrespected, you are free to tell them this. After all "Customer is King".

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4. 61

   mommahottnessposted 12 years ago

   I worked in Retail for many years. I worked for a large company that treated its employees very badly. My work week was often 60 hours.
   That said NO it is never OK to treat another person with disrespect. The only reason why I stayed in the position as long as I did was because I Loved the customers.  I ran a Lingerie department.  I was as good as I could be to the customers out of respect for them. Not as a favor to my employer. I think that is Businesses treated their employees better then the level of customer service would go up. I would never support a business with poor customer service

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5. 87

   Georgie Loweryposted 12 years ago

   I worked for an outsourcing company on their AT&T contract. At the time (the mid-nineties), we could get fired for being rude to a customer in any way. And I don't mind telling you that I got called every name in the book (and some that weren't) by customers who we angry about their bills even though they knew that I had nothing to do with that bill. It wasn't fair in the least to have to answer a string of expletives from the customer by "I apologize." If I wanted to keep the job, it's what I had to do. I "accidentally' dropped a call more than once, and realized that I wasn't cut out for that job. I have too much of a temper.
   
   I think that people should understand that they need honey if they want to catch flies, not vinegar. This goes for customers and employees both. It wouldn't be fun for a customer to go into a rant over the phone, aggravate the employee so badly that they terminate the customer's service and quit their job. Trust me when I tell you that I wanted to do that more than once.

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6. 76

   brittvan22posted 12 years ago

   I have had the worse time adjusting to living in the rural south and alot of times because there is one primary solitary company they treat customers like their nothing. The lady told me, You ain't in Atlanta no more, welcome to the South! (very rudely.) I thought this is unacceptable and I don't care where I am rural or urban, city or country I demand respect or I will go to the landfield and report you to your boss. Really was disappointed in the idea of customer service.

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      Starmom41posted 12 years agoin reply to this

      maybe it's that one particular person, the one company, or even that area, but doesn't sum up "The South" entirely...  I lived in a couple of southern states, & general disrespect/rudeness wasn't a common thing.  maybe she's actually from Iowa!

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7. 38

   ambrkingposted 12 years ago

   It is never okay to disrespect a valued customer. However, we need to understand both side of the story, did the customer do something for her to be disrespected? if yes, then, maybe she deserve it. However, if she did not do anything, that is a big no no and business owners should be alerted of this.
   
   I still believe that good customer service is possible. I work in a BPO company and we make sure that we provide excellent customer service each time. Look at Zappos, they are also one example that proved good customer service is real and is achievable.

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8. 89

   Suzie HQposted 12 years ago

   Of course not, never. I  have 20+ yrs of retail management, and it is the key area of  focus for me and teams i have worked with. Standards in general i found not acceptable in the retail business of today. Customers are vital to the success of such a business and if you show a lack of respect to your clientele, the word of mouth jungle vine will be rampant!

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9. 0

   LikaMarieposted 12 years ago

   No, I don't think it's okay to be disrespected as a valued customer.  Professionalism would require that staff and employees understand that paying customers is what makes their pay checks.
   
   Of course, there's a limit to what they can handle, so if they think that a customer is rude, they have a right to firmly but respectfully state to not talk to them in a certain way, but still keep professional by striving to make it right to the customer.
   
   On the other hand, I know so many people that don't know how to treat other people...  It's nuts.
   
   I work as an aid, and while not everyone can like me, I can assure you that I have a 99% success rate with clients.  It's because I treat them as people, and as a guest coming into their homes to take care of them, well, I try to remember that these are people with families.  If this person were MY parent, aunt or uncle, then how would I want their aid to treat them?  That's how I do it.  So, of course it's not perfect.  Sure, I may make small mistakes,  but, I correct what I do, and if I'm in a bind, I'll still get to air my grievances, if the situation comes up, and because I do have good customer service, then I'm taken seriously about a gripe.

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10. 76

    bn9900posted 10 years ago

    No, but on the other hand as a customer, should you disrespect the agent of that company? No, you should not.
    
    I am an independent contractor for an outsourcing company on their AT&T contract, just like Georgie and I will tell you this, If you are rude to me, demanding I do this or that, you will not receive the top notch care, but on the other hand, say please thank you, ask how my day is, and explain why you are calling calmly, I might just help knock off a little more off your bill, Be nice to the rep and we will bend over backwards, be rude and we will not be rude, but be straight forward, and more than likely play it by the book,

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