What do you think about the popular slogan "customers are always right"? are they always right?
Think like a Customer, Act like an Owner.
I look at it from the perspective of a customer. I've been a customer. I haven't always been right. There were times I misread something and stood corrected.
Yes they are right because they are spending the money. Therefore, they have the right to choose. They can spend their money anywhere. So it is best to treat them with respect.
I own a business and customers can definitely be wrong. But you have to be careful how you deal with complaints because you have to protect your reputation. Some people take advantage of that to rip off businesses knowing the owner has to be careful how they handle complaints. Even the dishonest ones.
It depends on the issue customers are talking about, it could be either right or wrong, whereas to the concerns of this policy "Customers are always right" that comes in customers services by which we aim to satisfy our customer and to delight them which will give us a loyal customer, good words of mouth to others people by them and brand awareness to other people. Saying that customers are always right we might have to face a little bit loss but having that loss in one hand and on the other hand having more customers through them by which you can cover your loss and plus you will get extra profit is not really bad.
by JP Carlos 2 years ago
Many sales professionals especially the old schools ones often tell me that the customers are always right. Because of this, many of them simply bow down to what the customers want even if the request is illogical or even outside the company's policies.Customer service is not about spoiling...
by Linda Bilyeu 10 years ago
Do you think the customer is always right?
by May PL 11 years ago
Is the customer always right?
by Alessio Ganci 6 years ago
"The customer is always right": do you really agree with this statement?You open a cafe or a cool restaurant and people may criticize you for your prices, without knowing you are covering management costs and you are trying to make a profit. In addition customers do not only pay for food,...
by Gizmo Prodigy Publishing 6 years ago
Its very stuck up when a lot of women put this image on a man thats hes always wrong and shes right.
by Denise 6 years ago
I own an independent restaurant. We smoke our own bbq, make pastries and desserts, make our own breads, etc. Customers, occasionally, don't like something and tell the waitress to bring them something else. This isn't due to anything wrong with what we sent out. It usually involves someone who...
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