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Getting the Information You Need in the Workplace

Updated on August 29, 2011

Sometimes you need additional information in order to help you do your task in the workplace.Often you can get this from meetings or from the initial information provided to you during the project briefing.But there are cases when you may need to request data outside of these usual channels.Here are some things to keep in mind when you need to get additional information to do your work.

Get It from Official Sources

It may sound much like plain old common sense, but the first thing to remember when you want to be informed about something is to get it from the appropriate source.If you want to know something about your employment in general, then you go to the human resource department. If you want to verify something about your pay slip, then the accounting department is most probably the way to go.Avoid the grapevine if you are looking for official information.

Use Appropriate Means

Second thing to keep in mind is to use appropriate means of communication as necessary.For many companies, a face-to-face meeting with the official concerned would be enough.For some, it may be necessary to prepare a written or e-mailed request.What means you use depends on company policy or culture, and the nature of the information you are looking for.The main thing that will however keep your inquiry good natured is whether it is directly related to the accomplishment of your task, the nature and function of your position and whether the information you are asking for has been clearly identified as confidential or beyond the scope of your current authorization level.Needless to say, getting information using unauthorized means could cost you your job.

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Keep Confidential Information Confidential

A third thing to note is to keep confidential information confidential.If the information you requested has been granted but was clearly identified as confidential, then you have to keep it confidential.Like information theft, divulging information meant not to be shared with others is a no, no.To avoid this, you need not only spread gossips at the cafeteria or the parking lot.You must also see to it that your office files are secured and you are careful about sending e-mails with automatic carbon copies or cc:Seek the help of your IT people if you think a virus lurks inside your hard drive.

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Use It or Lose It

After you have acquired the information you need, it vital that you utilize it appropriately for the task at hand.That is after all the reason why you requested it in the first place.


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