- Business and Employment
How to contact Admob Customer Support
If you have ever needed to contact AdMob support for any reason, whether it be billing related, payment related or in my case a 1099-MISC form sent to the wrong address then you know it can be a real pain. I'm going to tell you how I was able to get in touch with them to hopefully save someone the hassle of trying to do it themselves.
A little background
So it's time to file income taxes again and I think I have all my paperwork in order until I realize I am missing one important item. Because my ad revenue was over $600 in 2012, I need to claim that money on my income taxes. Typically this time of the year Admob sends me a 1099-MISC form and I quickly enter it into my tax software and I am done, but not this year, I never received my 1099-MISC.
The first thing I did was log into my Admob account and had a look around. Under my profile settings I noticed they had my old address on record. Of course, I forgot to update this after we moved. So first I update the address to my current address. Now I figure I can just give them a call and let them know about the issue.
So I skim the page and find the obvious Contact Us button. I think to myself that this will take me to a phone number, email dress or at least online form so I can get a hold of these people. Wrong, the only information on the page is mailing addresses for their corporate offices (I'm assuming).
Sure I could go to the post office and buy some stamps, write or type out a letter to them and send it hoping it gets checked and passed along to the proper people but I was in a hurry to get my tax refund. Also, I think it's ridiculous that a company (or subsidiary or whatever since Google actually owns them) that only exists on the internet doesn't have a way to be contact ON THE INTERNET.
But anyway, that was my situation and below I will share my solution.
Tax Preparation Software
The solution, for me at least, was to misuse another form I did find on Google's site. I found a form to fill out in case you ever have Payment Issues. What this told me is if it involves money they want to make it easy for you to contact them, but if it's related to their product or services then you need to jump through hoops.
The form can be found HERE
Anyway, I filled out this form, explained my 1099-MISC issue in the "Please describe your issue" box and later that same day a very friendly representative contact me. We communicated through email and I was able to get my 1099-MISC mailed to my new address as well as a copy emailed to me directly so that I can finish my taxes.
Now with anything else in life, your miles may vary. But this worked for me and hopefully if anyone else is having problems it can help them get in touch with a real live human being at Admob.