Why it Sucks to Work in a Call Center
Who Wants to Work at a Call Center?
It’s very easy to get hired at a call center, even if you’ve never worked at one before. All you need is basic computer skills and the ability to speak somewhat clearly on the phone. But if you have worked in one and got fired or quit, chances are other call centers won’t want to hire you.
Paid training is always fun, but once that’s over and you’ve been working on your own for a few weeks, it starts to wear on you. The customers are rarely nice—in fact, most of the time they’re flat-out rude and disrespectful. The repetitive nature of the job can be both good and bad: If you’re feeling down and you really don’t want to go to work that day, the repetition can help you handle it. On the other hand, at some point you will get bored and desperate for variation.
In my opinion, the worst part about working in a call center are the rules about being late. Generally if you are more than four minutes late, you get a point. If you earn too many points, you get fired. It doesn’t matter how good of a job you do, even if you’re the best customer service person ever. If you're five minutes late, you'll be fired, and then you will have to explain why you got fired every time you apply for a job (if they even bother asking—sometimes they'll just discount you entirely).
It’s not a good idea to work in a call center if you have kids, friends, doctor’s appointments, or any other circumstances that might cause you to be late or miss a day every now and then.
What do you think?
Have you ever worked at a call center?
The Truth About Working at a Call Center
Call Center Employee Loses It
Behind the Scenes at a Call Center
Call Center Training 101
Join the Conversation
If you're considering a job at or currently work at a call center, take a moment to browse through the great comments below and add your own story there.