How To Deal with Insulting Comments
Hopping the Hubs
Sometimes, when you stroll about Hubpages, you'll find a Hub with no comment capsule. This is not an accident. Comment Capsules are automatically included. This means the writer had to delete the capsule.
The reason for the deletion is that the capsule became a parish of Trollkingdom. Users, most who create guest accounts to mask their identity, will post the most abominable things, and deleting comments becomes a bi hourly exercise until the Administration requests that you remove it or your article is toast.
Fair Comment vs Troll's Rant
Normal people will read an article and respond based on the merits of the article. Where there is an error, either in how they view the topic contra your opinion, or you've made a mistake in fact, they may point it out.
There may be a slurry of comments beneath an article which are not complimentary, but this is fair comment. You can't expect everyone to agree with you when you post a controversial piece. Deleting the comments which you find disagreeable is your right.
Abnormal people, whether they are mentally imbalanced or are posting out of some particular vested interest, do not simply attack your point of view, they attack you. And because they need to be as nasty as they can, they will create a 'dual' who will post the worst remarks.
It is more than likely the 'guest' is actually a member of the site who doesn't want the Administration to kick him off so logs in using his dual.
What You Do
Firstly, learn to recognise the Troll. Learn his syntax. Many Trolls 'take set' upon a particular user they think is vulnerable. They will attack, insult, attack again under another name, in the pursuit of driving the person off the site.
You can delete comments. Delete those which are offensive without any redeeming features.
Sometimes, when you meet a particular Troll who has a penchant of making an idiot of himself, you let him post. And post again and again. Other readers will pick up that he's an idiot and he will discredit himself.
If you are lucky he becomes comic relief and his attacks against you and other users spills over into anger. His duals are exposed as they tend to repeat his venom.
Take a broad view; does this comment have any value or does it cheapen your article?
Does this commentator make a moron of himself so that he discredits himself and obversely confirms your views?
Of course, once your Comment Capsule becomes a Parish of Trollkingdom the Admin may request your remove it.
Many sites pay by view, very often the Troll fills your pocket.
Firstly, there's his initial view.
He logs on, he spews his venom. Then, to make it stronger, he logs on via a proxy server, (a different I.P. address) as someone else, and repeats the attack. Hence, you have now gotten two views for the 'price' of one.
If you play it right, at first, you create a 'flame war'. This encourages other users to log on to watch the drama. These Others may be friends of the Troll to whom he's boasted; "Take a look at how I kicked this guy's butt!!!"
No matter how you want to play it, ten views from ten morons, is still ten views.
Very often you deal with negative comments by ignoring them, such as skipping the Troll post and responding to a previous post as if you haven't seen what the Troll said. This often provokes the Troll to post again.
Sometimes you respond to the Troll by repeating what you said in the article, missing all his points, as if you don't realise how insulting he is being.
This encourages him to post again.
If you respond in such a way as to make a 'situation' you can encourage the War where
others will take sides.
Having 50 comments under an article suggests it is Hot, so you want them there. You can delete a few of the most offensive but you need enough of them to sell the article.
Remember, every time a Troll views your article, you get paid. He doesn't