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The Great Ebay issues with Global Shipping
what is Global shipping
Selling on ebay has become difficult with their global shipping program. The program appears to be automatic if you are using turbo lister. The issue came to the forefront when I had three items sell internationally to a customer in China. I have never shipped to an international location unless I authorize a bid by an international customer who emails me with a request to bid. I provide them with information that the item is not returnable. I also cannot guarantee delivery, although in my experiences thus far, the few I have had, delivery has been made and customers very satisfied.
Shipping via USPS has worked very well and takes care of customs and duties. With Global shipping, both the seller and the buyer are charged for the service.
According to Ebay's description of the program shown below. The program is automatically applied to all of our eligible listings. This is possibly true even if you as a seller has not noted you will ship internationally.
- The Global Shipping Program is automatically applied to all of your eligible listings. Your listings are shown to buyers around the world.
- 2.Import charges and international shipping costs are calculated automatically and collected from the buyer at checkout.
- 3.When an item sells to an international buyer, you just ship it to the US shipping center. The program takes it from there.
- 4.Follow best practices to boost your success
The dilemma this has caused is I have three items I sold to a Customer in China which I wasn't aware of until I went to invoice. Global shipping does not allow an invoice to be sent as Ebay sends out the invoice. Ebay in setting up the program didn't consider international buyers buying more than one product. The issue for the customer is they are invoiced for all three items separately. This means shipping rates, customs and duties are higher for the customer. Under normal circumstances shipping USPS would have allowed me to ship the product to China US mail all in one box, customs and other fees identified with the USPS documentation. Insurance is available through USPS for many shipments offering protection for shipments if paid for by the customer.
My buyer indicates they haven't received the invoice Ebay supposedly emailed. There is no way for the seller to see what has occurred except through emails asking why they can't buy it through the normal channels that have worked. Even in my discussions with ebay customer service, little is known on the status of the payment. They indicate there is no way to send a new invoice to include a timeframe for payment. This leaves the seller in a tough position.
The catch 22 is ebay doesn't have a way out of this predicament I am in except to ask the buyer to cancel the transaction then invoice through paypal which means we go outside of ebay to complete the transaction. Customer service actually indicates this is frowned upon and if used we still must guarantee delivery.
The products I sold are stuck in limbo unable to sell to a customer who is willing to pay for the items. The customer who bid and could pay for it was not able to win the item because ebay automatically assumed I as a seller wanted to use Global shipping.
The only reason this would be considered is with added costs, ebay adds to their profit picture adding value to their stock all at the expense of the users and the customers.
Customer service has told me I can take the hit if I want to go ahead and cancel the order myself and relist. I am stuck, the customer is stuck and ebay continues to make changes for profit without considering the entire picture and the effect it has on their customers.
I am writing this to inform others of the issue with the hope of a change by ebay to consider the impact of not fully implementing a program that isn't one automatic and two considers all aspect of the business.
We all might opt out of Global shipping and continue to be sure what listing you do create are US only making it easier with less risk of a loss because ebay hasn't totally put together a plan that works.