My wife loves the store. I personally love Arber, one of the scents for men. In the Philippines top malls have The Body Shop and so far, they have given us outstanding service and products. They usually have suggested gifts and gift packages depending on the season which makes it easier to shop. Moreover, displays are always clean and organized. there is room to move around and sales reps don't hover over you while you browse their items.
However, one drawback is that the shop seems a bit boring - at least here in the Philippines.
All in all customer service is above average, products are well priced for their quality and the store looks neat. It's a place were we'd definitely love to visit and do some purchases.